Rochdale Child Contact Centre is long-established and well-run with an experienced Coordinator who also has some general responsibilities for all five Child and Family Connect Centres. There is also a Referral manager who manages all the Centres’ referrals and is responsible for training the volunteers. There is a small but efficient group of Trustees who manage this centre and the four others of the Child and Family Connect charity.
The premises are suitable with good facilities for disabled people. All the necessary Policies and procedures are in place. Referral information is comprehensive and available on the website. Records are maintained in line with NACCC requirements and confidentiality, and privacy maintained.
The Centre normally opens fortnightly on a Saturday morning and can usually accommodate about 6 families at a time. There is a waiting list now because of covid and a high demand from CAFCASS with families attending for longer than the usual 12 sessions because of delays in the Family Court.
Families are well-managed with comprehensive pre-contact discussions which are currently done by phone rather than face-to-face. Staggered arrivals and departures help to manage any risks from parents meeting. Families are bringing their own toys now and the kitchen and waiting area are not in use. Feedback forms are distributed though not always returned but those that are, are positive and there have been no complaints recently.
Overall, this is an efficiently run centre.