South Bristol Contact Centre is situated in the Bedminster area of South Bristol served by local rail and bus services. The front of the building has signage pertaining to the church but nothing stating that it is being used for a contact centre, which maintains anonymity. There is one step but alternative access around the back of the building if this is problematic. Parking is available outside of the building.
The centre has a cosy and inviting waiting room for resident parents who are also offered a hot drink. There is a kitchen area which is clean and tidy and used only by staff to make refreshments. The contact room is well resourced with a range of toys and resources for different aged children with seating for both parents and children. Non-resident parents are encouraged to select activities and resources for their child. The toys are cleaned regularly, between sessions. Bathrooms are clean and hygienic and resourced with a baby change table.
The centre is run by a part time co-ordinator managing a team of volunteers. At the time of the visit the centre was in need of volunteers and was working on a recruitment drive so that they could continue offering weekly sessions. The co-ordinator gets to know the families that come to the centre and is aware of the risks involved with some situations. Parents are treated equally and the co-ordinator tries to ensure the smooth transition between contact sessions. Separate exits/entrances can be used if necessary to avoid contact and possible conflict. The centre does not charge parents for the use of the centre with sources of funding coming from grants and donations. The tuck shop generates a small amount of funds too when it is open (at the time of the report it was closed due to Covid restrictions).
The paperwork for this centre is up to date and correctly completed. Health and safety is well maintained and risk assessments are completed. The co-ordinator has been in post for a while and is well experienced with supporting the parents and children that use the centre.