Venue details

Supervised contact provided in the community. The service might use local community venues or outdoor facilities to deliver their service. In some cases, residential properties might be used including family members’ homes, where this is safe and appropriate.

Opening hours

Days & Times: 7 days per week

Centre charges

Please refer to the centre's website for current services and charges.

Services available here

Supervised - community based

Supported contact

Handover

Indirect

Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,
contact:

Telephone: 07961 671514

Email: office@southwestfamilyservices.com

Contact

Website: www.southwestfamilyservices.com

Telephone: 07961 671514

Email: office@southwestfamilyservices.com

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 27/11/2023

Summary:

South West Family Services has been providing a centre-based service for about a year (see separate entry for Devon Family Services) and has now been accredited to provide a community based supervised service in different areas across Devon, Somerset, and Cornwall. This service has a comprehensive risk assessment plan in place to ensure that all buildings used are safe and appropriate and a range of processes and procedures that will keep families safe whilst they are being offered a service.

The centre has a detailed, bright, and inviting website with a range of information included on this for the children and families who may use the service. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

A lot of hard work and planning has gone into this service with clear, thorough processes, templates and policies already implemented and evidenced through this assessment.  Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.

Photos from this centre

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