Venue details

Address (not for correspondence):
Ground Floor, Pembroke House, Unit 1 Springmeadow Road, Springmeadow Business Park, Cardiff, Wales, CF3 2ES

Opening hours

Days & Times: Monday to Saturday 9am to 6pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Address: Ground Floor, Pembroke House, Unit 1 Springmeadow Road, Springmeadow Business Park, Cardiff, Wales, CF3 2ES

Telephone: 02921 672929




Telephone: 02921 672929


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 20/04/2023


Swan Family Centre, Cardiff East, is one of several in England and Wales that Swan Family Centres runs as part of the wider service offered by Swanstaff Recruitment Ltd. The centre has been operating since 2016 and is in an industrial/residential area, 20 minutes from the city centre close to a local park, high street, and some cafes/restaurants, all easily accessible for families during community contact. There are good local transport links and road access is straightforward. There is parking on site.

The centre is a welcoming, easily accessible, family-friendly space for contact to take place. The building is bright and colourful, full of wall displays and children’s artwork. There is a range of nicely kept toys in each contact room, and equipment that might be useful, such as highchairs, in the shared space between the rooms.

The centre has a range of bright, colourful leaflets showing the contact rooms and including a range of information for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The whole team were experienced, knowledgeable and friendly. The management worked proactively with the assessor throughout the accreditation process and followed up on any outstanding items immediately. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

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