Venue details

Address (not for correspondence):
142-148 Stanley Road, Kirkdale, Liverpool, Merseyside, L5 7QQ

Opening hours

Days & Times: Monday to Saturday 9am to 6pm Sunday 9am to 4pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Address: 142-148 Stanley Road, Kirkdale, Liverpool, Merseyside, L5 7QQ

Telephone: 0151 3181 237




Telephone: 0151 3181 237


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 26/05/2023


Liverpool North is one of two family centres in Liverpool and of several in England and Wales that Swan Family Centres runs as part of the wider service offered by Swanstaff Recruitment Ltd. The organisation is very experienced in running contact services and has the necessary policies and procedures in place.  Swan Family uses the ground floor of the property which has good public transport links and limited car parking available.

The premises are welcoming and attractive with child–friendly décor and varying sizes of rooms to accommodate different family needs. There is good access for people with disabilities. Although not all the contact rooms have windows they are generally warm, bright, well-furnished and attractive with a variety of toys.

The centre has a range of bright, colourful leaflets showing the contact rooms and including a range of information for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The assessor has shared that the Swan Family staff are knowledgeable, welcoming and approachable whilst ensuring contact is safe and that children’s needs are met. The team were efficient and helpful in completing the reaccreditation process. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

Share this content...