Venue details

Address (not for correspondence):
14 White Hart Street, Lambeth, London, SE11 4EP

Opening hours

Days & Times: Mon-Sun 10am-6pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact

Handover

Supervised contact assessment

Indirect

Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,
contact:

Address: 14 White Hart Street, Lamberth, London, SE11 4EP

Telephone: 020 7733 7215

Email: lambeth@swanstaff.co.uk

Contact

Website: www.swanfamily.org.uk

Telephone: 020 7733 7215

Email: lambeth@swanstaff.co.uk

Notes from this centre

COVID-19 UPDATE: Centre is open for contact sessions from 1st July 2020 (updated 13.8.20)

Accreditation Summary

Date: 30/07/2019

Summary:

This is a great quality contact centre. This organisation provides a great range of toys and activities. The centre is furnished and decorated to a high standard.

The contact centre ensures the protection and safety of children and young people by providing a forum where parents and children/young people can be together in a safe caring environment with a staff team who work with the family to promote good parenting skills.

Lambeth is made up of a good selection of qualified staff, qualified in NVQ Level 3, Health and Social Care, Social Workers to staff with law degrees. The centre staff reflect the diversity of the local community.

The Director of Contact Services has the overall responsibility of the management of all the centres. Each centre has a manager, coordinator, team leader and sessional staff.  The management team ensure they meet the new standards required by NACCC for all supervised centres.

The centre has a clear management structure with undertaken responsibilities of the service. The Director of Contact Services continues to work closely with the management team of each centre to ensure the management of the centre, which includes training programmes, recruitment, complaints and compliments, health and safety and service delivery is of a high quality. The manager/coordinator manages all aspects of the contact services from referrals, pre visits, allocation of staff to clients, liaising with professionals and evaluations once clients are due to move on.

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