Venue details
Address (not for correspondence):
The Old Fire Station, Albert Road,
Horley, Surrey, RH6 7JA
Opening hours
Days & Times: Monday to Saturday 9am-6pm (Excluding bank holidays)
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Indirect
Escorted family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 25/07/2026
Summary:
Swan Family Centre Ltd – Horley is one of several in England and Wales that Swan Family Centres runs as part of the wider service offered by Swanstaff Recruitment Ltd. The centre has recently relocated from Redhill and is situated within a decommissioned fire station owned by the YMCA.
The facilities are child and young people friendly. The service has access to many rooms that allow them to meet the needs and ages of children, whilst being able to facilitate increased families in comparison to Redhill.
The centre has a range of bright, colourful leaflets showing the family time rooms and including a range of information for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Staff appear suitably trained for their roles and overall, the Centre is operating at a good standard and demonstrates compliance with key accreditation requirements. The centre meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
