Venue details
Address (not for correspondence):
TCHC Family @ Green Base 1, Queensland Place,
St Helen's , Merseyside, WA9 5SH
Opening hours
Days & Times: 8am-6pm Mon-Fri, 8am-2pm Saturday & Sunday
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 22/12/2025
Summary:
TCHC Family is a new service aiming to meet the needs initially of children in care or public law court proceedings in St Helens Local Authority. The centre is in St Helens with parking close to a bus stop and rail links.
The centre is modern, bright, airy and warm with an outside play area. All the equipment and toys are new and cater for different age groups.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The Director was very helpful in completing the accreditation process. The centre meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
