Venue details
Address (not for correspondence):
The Town Hall Chambers High Street East,
Wallsend, North Tyneside, NE28 7AT
Opening hours
Days & Times: Monday-Sunday 10am-6pm
Centre charges
“Details available on request”
Services available here
Supported family time
Supervised family time
Indirect
Escorted family time
Accepts self referrals
Accredited
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Not For Profit
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Centre testimonials
"Jill was amazing, she made the whole experience so much easier as I didn’t really know what to expect tbh so very thankful to you both for making today possible for me and X."
Visiting Parent
"Jill really helped me out, made it all feel really relaxed and stuff . Thank you, and thanks again to you both for today."
Visiting Parent
"I would like to thanks yourself and Jill for the past 2 sessions you have been absolutely fantastic."
Visiting Parent
"I just want to say a genuine thank you for everything you have done throughout this process. You have been incredibly supportive and reassuring from the beginning, and I have really appreciated the care and professionalism you have shown towards the children at every session. It has given me a great deal of reassurance knowing they have been in a safe and supportive environment with you while rebuilding their relationship with their dad. I’m very grateful for the way you have handled everything and for all of the support you have given us throughout. Thank you again."
Resident Parent
"I really appreciate all of your support and help throughout this process and for keeping me informed along the way. I’ve never had any experience of a contact centre before, but the children’s feedback was always positive and they really liked having you there to support them through it all, which was very reassuring. Thank you again for everything you have done for the children. I really do appreciate it. "
Resident Parent
Photos from this centre
