Venue details
Address (not for correspondence):
26 Melville Street, Ryde,
Isle of Wight, PO33 2AN
Opening hours
Days & Times: Tuesday 10-6, Thursday 10-6, Friday 10-5 and Saturday 10-5, Wednesday by appointment only.
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Not For Profit
To make a referral,
contact:
Address: Roman House, Rink Road, Ryde, Isle of Wight, PO33 1LP
Telephone: 01983 639793
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 07/10/2024
Summary:
Tidal Family Support has been providing contact services to people on the Isle of Wight since 1991. The service has been through some challenges in the last couple of years, most recently including flooding. The fact that they were flooded has been an opportunity for them, as much as a challenge. The result of the challenges they have faced is that they now have a newly refurbished contact centre which is fully redecorated and full of new resources. Ryde is served by local buses and rail services, and it may be possible to park nearby the centre.
The centre has an appropriate range of toys, and furniture making it a comfortable environment for children to be able to spend time with their families.
The centre has a detailed, bright, and inviting website with a range of information included on this for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The staff working at the service are experienced and understand the needs of the families who use the service, making them well placed to support them with the challenges they face and helping them to be able to move on from the service. The centre meets the standards for enhanced (supervised) contact accreditation.
Photos from this centre
