Venue details
Address (not for correspondence):
Gable House, 1 Balfour Road,
Ilford, London, IG1 4HP
Opening hours
Days & Times: Monday to Saturday 9am - 6pm Sunday 10am - 4pm
Centre charges
Details available on request
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Telephone: 0203 518 4488
Alternative: 07342 952300
Email: info@tiny-hearts.co.uk
Contact
Website: www.tiny-hearts.co.uk
Telephone: 0203 518 4488
Alternative: 07342 952300
Email: info@tiny-hearts.co.uk
Notes from this centre
Preview meeting mandatory
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 04/01/2026
Summary:
Tiny Hearts Ltd – Ilford is a new centre, with the organisation achieving their community contact service accreditation in 2025. The centre is situated in Ilford town centre, close to shops, restaurants and good public transport links making community sessions easy to manage. There is limited onsite parking, but plentiful nearby street parking and council carparks.
The centre is clean and well maintained. The rooms differ in size and as such will cater to different size families and age ranges. The rooms are child-friendly and brightly decorated and include a sensory room for children with special educational needs. A kitchenette is also available for families to use.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
During the assessment visit staff were friendly and knowledgeable and the managers are passionate about creating positive family time experiences for children. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
