Venue details

Address (not for correspondence):
St Stephens Church Community Hall, Waterloo Road, Tonbridge, Kent, TN9 2SW

Opening hours

Days & Times: 1st & 3rd Saturday of month 2pm to 4pm

Centre charges

No charge for service but under review

Services available here

Supported contact


Accepts self referrals


Not For Profit

To make a referral,

Address: St Stephens Church, 35 Waterloo Road, Tonbridge, Kent, TN9 2SW

Telephone: 07389 868637




Telephone: 07389 868637


This centre is accredited to provide supported contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 04/03/2024


Tonbridge Family Contact Centre has been running for twenty years and makes use of St Stephen’s Community Hall as a venue for contact. It is in a prime location, served by a train station (2-minutes’ walk away), a bus route and a short stay carpark situated next door.

The centre has the use of three different halls, each for different activities such as use of games consoles, basketball, ping pong or lounging. There is plenty of natural light and the centre was at a comfortable temperature during the visit. Toys and games are in a good state of repair and are appropriate for the children accessing the service.

The centre has a detailed, bright, and inviting website with a range of information included on this for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The centre is clearly well managed, the team are welcoming and friendly, and it was evident that the co-ordinator is passionate and committed. Any recommended actions following the visit are now complete meaning the service meets the standards for supported contact accreditation.

Photos from this centre

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