Venue details
Address (not for correspondence):
Longton Town Hall ,
Longton, Stoke on Trent, ST3 1BZ
Opening hours
Days & Times: 7 days a week - 9.00am - 8pm
Centre charges
Details available on request
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 13/10/2025
Summary:
Trinity Support Services is a new service located in Longton, one of six towns in the Stoke on Trent area, 3½ miles away from the city centre. The venue is located within Longton Market Hall – a facility managed and belonging to the local council with a central location in the town. The Market Hall has six entrances around the building’s perimeter and benefits from a nearby large car park. Longton railway station is nearby with local bus routes available.
The centre is clean, bright, and colourful. From first impressions it’s warm and welcoming for families to use. All the toys available looked new and for all different ages. The walls of the main family time room had images of animals displayed along with child friendly animal heads in the waiting room.
The centre has a website and additional information for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The staff were very pleasant, knowledgeable and experienced and are committed to providing flexible, safe family time for families. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
