Venue details

Address (not for correspondence):
246-250 Romford Road, City Gate House, 5th Floor, Stratford, London, E7 9HZ

Opening hours

Days & Times: Mon-Fri 9.30am to 6.30pm. Sat-Sun 9.30 to 5.30pm

Centre charges

please contact for charges.

Services available here

Supported contact

Supervised contact


Escorted contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Address: 246 - 250 Romford Road, City Gate House, 5th Floor, Stratford, London, E7 9HZ

Telephone: 0208 519 4606

Alternative: 07933 756217




Telephone: 0208 519 4606

Alternative: 07933 756217


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 20/09/2023


Unique Contact and Community Services (UCCS) has been operating from the premises of City Gate House for approximately 9 years, providing various community services including supporting children and young adults in various activities. The centre is located between Stratford, London and Forest Gate. There is limited parking in a shared carpark at the back of the building and good local rail and bus links. The local environment is suitable for those families who may be planning to have time away from the service.

The building used is a 6-storey building with various organisations using the facilities. Unique CCS uses the 5th floor which can be reached by lifts or stairs if required. The centre was clean and inviting with bright and bold pictures on the walls. The two contact rooms were spacious, with toys and equipment available for all age ranges of children.

The centre has a detailed, bright, and inviting website and leaflets with a range of information included for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The staff team were welcoming and enjoying their work at the centre.

It was a pleasure to visit Unique – the centre provides a vital service for their clients with good facilities. Any recommended actions following the visit are now complete meaning the service meets the standards for supported contact accreditation.

Photos from this centre

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