Venue details
Address (not for correspondence):
Vineyard House, Bennett Road, Headingley,
Leeds, West Yorkshire, LS6 3HN
Opening hours
Days & Times: Alternate Saturdays 10am to 12pm
Centre charges
No charge for service – Donations accepted.
Services available here
Supported family time
Handover
Accepts self referrals
Accredited
Virtual family time (Supported)
Not For Profit
To make a referral,
contact:
Address: Vineyard House, Bennett Road, Headingley, Leeds, LS6 3HN
Telephone: 07435 788837 - Manager
Email: familytime@thevineleeds.org
Contact
Website: www.thevineleeds.org/
Telephone: 07435 788837 - Manager
Email: familytime@thevineleeds.org
Description
We help children spend time with their non-resident parents or other family members they may not normally see. Supported sessions are provided with various toys, games, and crafts to engage with as a family. Several families will be engaging in family time at any one time in a large room. Room hire is available, only with an independent social worker for a supervised session.
Notes from this centre
Please note that there is currently a waiting list of 10-12 weeks for sessions to start at the centre (update 18/11/2025).
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 05/05/2024
Summary:
Vine Child Contact Centre has moved premises following their accreditation visit in 2024 and therefore was visited in February 2025 to ensure that the venue was appropriate for its purpose. The summary below has been altered accordingly to take account of the new venue.
Vine Child Contact Centre is a well-established centre and is part of the Wharfedale Vineyard charity which exists to serve the people of Leeds and the surrounding area. The centre has recently moved to Vineyard House, a premises owned by the Vineyard charity, situated in the Headingley area of Leeds, 2 miles north of Leeds city centre. The centre is close to several bus routes with street parking, shops and cafes nearby.
Vine Child Contact Centre has a well decorated family room with a range of toys and resources for the families using the service.
The centre has an excellent website which includes videos, information for parents and referring agencies plus audio testimonials about the service. This information helps families to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The co-ordinator and volunteer team are very committed and experienced in their roles. Any recommended actions following the visit are now complete meaning the service meets the standards for supported contact accreditation.
Centre testimonials
"Great facility, awesome support. Plenty of toys and activities. Honestly, it's been a great journey with you all, Thank you so much."
Westley F (non resident parent)
"This service is Invaluable, it has helped my daughter to feel safe and likes everyone at the centre. Everyone is so friendly and easy to get on with. There is always someone there if you have any questions."
Christine B (resident parent)
"Staff made me feel happy. It was good because there was play time and at Easter we made chocolate nests."
Elodie (child)
"The facilities at the centre are really good. The staff are amazing. The process has been really good. The centre has helped me incredibly with seeing my kids. The staff have been very helpful and helped in every way they can."
Jordan D (non-resident parent)
"The contact centre is a good child friendly place with a lot of different activities and helpful staff"
Mohammed S (non-resident parent)
"Ideal for meeting my son, staff are friendly. Great place to facilitate time with my son. Safe and clean environment. So far a pleasant experience."
Matthew F (non-resident parent)
"Am so much happy for the wonderful & tremendous services/care given from this excellent organisation. Kudos...... I really appreciate Thanks all"
Jude O (non-resident parent)
"Very Satisfied"
Chinwe (resident parent)
"This COVID situation has made the whole situation much harder, but I am immensely grateful that places like this are out there, It has lessened my overall worry a great deal and made it easier. I am much happier after seeing my daughter and The Vine is definitely worth maximum ratings! "5 stars" "10/10" "100%" THANK YOU VERY VERY MUCH!!!!"
John B (non-resident parent)
"The staff are friendly and supportive through a difficult process for parents and children. My daughter has become more relaxed and used to contact during her time at The Vine and is now ready for continuing the arrangements outside of the centre. The father has not been able to stick to an arrangement previously so the centre has encouraged him to be more reliable. I feel that I could contact Jaime in the future if I needed advice or to access other services."
Elizabeth P (resident parent)
"Staff are very friendly and approachable. I love the hot chocolate (Safiya). The centre has helped keep me and my child safe and helps to make contact smooth and reassurance to my child. Excellent service for me in my situation, so helpful. Benefits are that the child is always safe meeting dad. We both feel safe and secure at all times, with no fear of dad doing anything that should not take place."
Amina (resident parent)
"Before coming to the Vine Centre contact was upsetting and uncomfortable for all concerned, especially the little one. using the Centre has removed all the conflict and allowed safe and happy contact without the stress. The facility is well run with supportive and helpful staff and volunteers who make you feel welcome and comfortable. The process for accessing the service is very thorough but the manager sees you through it and makes it very straightforward rather than daunting. The Vine Centre has been a god send"
Sally S (resident parent)
"When this all started I was a shambles, not seeing my girls. I didn't know what to do, but the center gave me a chance to reconvene with my daughters and provide hope and so much encouragement at a dark time in our lives. I am so grateful for all your assistance during my family's time of need, we thank you!"
Audreaus S (non-resident parent)
"I have found your service to be excellent. If I have needed help, staff have always been available."
Louis G (resident parent)
"Great, helpful, nice location for handover. Always willing to help the parents."
Daniel M (non-resident parent)
"The center is great and I have loved being here."
Henry W (child)
"The contact centre has been helpful. It helped my son build a relationship with his father. It has also helped us find a way to move forward in co-parenting our son, which I never thought we could do."
Aimee G (resident parent)
"The contact centre has helped me restore a family connection with my son and extended family with all sides progressing happily."
Joseph L (non-resident parent)
"I would recommend this Centre to everyone who needs it. They have been very helpful, friendly and polite. Very happy to have chosen to use this place for mine and my sons contact."
Lee J (non-resident parent)
"The Centre is really good and has given my child a way of connecting with the non-resident parent in a safe environment. Jaime has listened to my concerns and made me feel comfortable leaving my child here."
Ayesha I (resident parent)
"We always feel welcomed and greeted with happy faces. Makes the world of difference to the initial contact and is healthy for the children to see people smile"
Reece C (resident parent)
"The Vine Centre has been a fantastic facility for us to be able to use. It has meant that my son has been able to get to know his dad and build a bond in a safe and friendly environment. All the staff have been very welcoming and helpful. I would recommend the Vine Centre to any parents struggling to co-parent or build relationships with their children. The handovers are staggered and work well so that there's no cross over between parents. My son is able to have his visit and it's reassuring knowing that he is in a safe environment and there are staff ready to step in and assist if needed. "
Jade A (resident parent)
Photos from this centre
