Venue details

Address (not for correspondence):
Westwood House, Wagg Street, Congleton, Cheshire, CW12 4BA

Opening hours

Days & Times: Saturdays weekly 9am to 12.40pm. Strictly by appointment only.

Centre charges

We do not make a charge for referring or attending contact but do accept voluntary contributions and ask that parents give consideration to making a donation when meeting with your child for contact on Saturday mornings. We can also send you a form that explains the various ways you can make a donation to support our work for families. Referring or attendance for contact with us is not though subject to any payment.

Services available here

Supported contact


Accepts self referrals


Not For Profit

To make a referral,

Address: Westwood House Child Contact Centre, Wagg Street, Congleton, Cheshire, CW12 4BA

Telephone: 01260 548629




Telephone: 01260 548629


Notes from this centre

Attendance is subject to the acceptance of a satisfactory referral and the completion of separate preliminary interviews with parents and children. The waiting time from acceptance of a completed referral form to arranging interviews is now only 2 to 3 weeks. Please do contact us to discuss your referral. All new enquiries and referrals are placed immediately on to our waiting list, so your application slot is secure.

This centre is accredited to provide supported contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 02/09/2021


Westwood Child Contact Centre is situated in premises that are part of Trinity Methodist Church and is open every Saturday morning. The contact centre has good transport links and is close to the town centre and bus station. The centre mainly uses the ground floor for contact with three interconnected rooms including the kitchen area plus a separate small room that is used for pre-meetings or a waiting room when necessary. There is also a large garden with outdoor equipment and toys.

The centre co-ordinator is very experienced and efficient and has been involved with the centre since its beginning over twenty years ago. During the pandemic the centre went to great lengths to remain open with measures put in place to ensure the safety of families and volunteers running the service. Management is strong and volunteer numbers have been maintained through the pandemic partly attributable to the good, ongoing communication with them by the co-ordinator throughout the period

Pre-visit and review meetings are thorough and always include the children which is appreciated by the parents using the service. This is a efficiently run service which meets the standards for accreditation.

Centre testimonials

"Your experienced team are lovely and have been on hand to support my son to suit his needs each session. The shortened session time, which you have advised, has been reassuring for him in order for this to be a positive and safe experience for him. Without your support I doubt this would have happened."

Resident mother who used the centre during 2023

Photos from this centre

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