Venue details
Address (not for correspondence):
Westwood House, Wagg Street,
Congleton, Cheshire, CW12 4BA
Opening hours
Days & Times: Saturdays weekly 9.30am to 12.30pm. Strictly by appointment only.
Centre charges
We do not make a charge for referring or attending contact but do accept voluntary contributions. While we wish to continue to offer our service free of charge to families, we are subject to external pressures on our costs and we constantly review our situation. Therefore, we ask that parents give consideration to making a donation when referring to the centre or meeting with your child for contact on Saturday mornings. We send all families who begin contact with us a form that explains the various ways you can make a donation to support our work with families. Referring or attendance for contact with us is not subject to any direct charge or payment, but any donation you make will help us to continue to offer a ‘free of charge’ service to families now and in the future.
Services available here
Supported family time
Handover
Accepts self referrals
Accredited
Not For Profit
To make a referral,
contact:
Address: Westwood House Child Contact Centre, Wagg Street, Congleton, Cheshire, CW12 4BA
Telephone: 01260 548629
Email: congleton.naccc@outlook.com
Contact
Website: westwoodhousechildcontactcentre.org/
Telephone: 01260 548629
Email: congleton.naccc@outlook.com
Notes from this centre
There is currently only a short waiting list for Preliminary Interviews of two to three weeks following receipt of an accepted referral. We prioritise all new referrals as they are received and though we are fully booked at present for contact places, this does depend on any current families moving on. Once a new referral is received, your child's name will be added to our waiting list for a contact place. These will be prioritised by the date the referral is received by us and on receipt of your referral we will contact you promptly to discuss your application. Separate Preliminary Interviews for both parents will be booked for the first available date and confirmed with you. Our centre is open weekly but please note that due to the number of families we support, we can only offer fortnightly contacts at the moment.
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 17/07/2024
Summary:
Westwood House Child Contact Centre has been running for 25 years and is a safe, warm and welcoming place that belongs to but is not part of Trinity Methodist Church. The venue is convenient for Congleton town centre with local bus and rail links. There is a free carpark to the rear of the centre plus kerbside parking where available.
There is a plentiful supply of toys and an outside play area when weather permits. Parents sometimes bring in toys for their children and are informed they are responsible for the safety and security of these. There is a kitchen with drinks and snacks available (parents and children are not permitted behind the kitchen bar).
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
There is a wealth of experience and the centre is very efficient and well-run. The volunteers were warm and friendly and there was excellent cooperation with the reaccreditation process. The centre meets the standards for supported contact accreditation.
Centre testimonials
"Your experienced team are lovely and have been on hand to support my son to suit his needs each session. The shortened session time, which you have advised, has been reassuring for him in order for this to be a positive and safe experience for him. Without your support I doubt this would have happened."
Resident mother who used the centre during 2023
"In terms of feedback I just wanted to say a really big thank you for providing a safe space to set up the contact. My son looked forward to coming as the staff are so friendly and there are always toys around. I had felt so worried about how contact could ever happen safely, because of past experiences. However because the handovers have been so boundaried and safe, it has really put me and him at ease and helped me to feel that it is possible going forward."
Resident parent who used the centre during 2024
Photos from this centre
