Venue details
Opening hours
Days & Times: 1st & 3rd Saturday of month 2pm to 4pm
Centre charges
No charge for service
Services available here
Supported contact
Handover
This centre is using our Safe Referral System, to find out more click here
Accredited
Safe Referral System (SRS)
Notes from this centre
Referrals by email only
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 07/08/2021
Summary:
Worcester Child Contact Centre has been operating in Worcester for over fifteen years and is based within a large modern young people’s leisure centre located approximately ten minutes from the motorway and served by local bus services and rail links.
The premises are well equipped and modern. There is a main entrance with a large, welcoming, automatic glass door which leads to a large open plan area, with a reception desk near to the contact room door. The centre has two large contact rooms, semi open plan, and has modern, well-equipped bathrooms, within the space used by the contact room. The centre has a kitchen / service area, where the entire contact room can be seen. A café and waiting area are available for resident parents who would rather remain onsite during contact sessions. The centre has an appropriate range of toys, games, other activities, and a range of furniture, all of which would be accessible to children and young people. The centre also has a semi covered outdoor area which can be accessed from the main contact room.
The centre has a parents’ information leaflet which contains information about the service and how they will be supported when accessing the centre. All families have pre-visits with children attending with the resident parent. Centre rules are explained, expectations discussed with families generally offered 12 sessions. Further sessions can be offered if needed, which is discussed and agreed during review meetings. Reviews are only offered where it can be evidenced that progress with contact has been made.
There are also displays up in the centre for children and families. Pre-visits for children are essential and children are given the opportunity to look around the centre and ask any questions or talk about anything that might be worrying them.
The centre had re-opened on the day of the assessor’s visit, following lockdown. The service had recently recruited four new volunteers and had four who have stayed on from before. Worcester Child Contact Centre has met the requirements for supported contact re-accreditation.
Photos from this centre
