Venue details

Supervised contact provided in the community. The service might use local community venues or outdoor facilities to deliver their service. In some cases, residential properties might be used including family members’ homes, where this is safe and appropriate.

Opening hours

Days & Times: Monday to Friday 10am - 7pm Saturday & Sunday 11am - 4pm

Centre charges

Please visit the centre's website for the centre charges

Services available here

Supervised - community based

Supported contact


Supervised contact assessment


Escorted contact

Accepts self referrals

Enhanced Accredited

To make a referral,

Telephone: 07563 207515

Alternative: 07873 732854




Telephone: 07563 207515

Alternative: 07873 732854



Ymestyn is a service which focuses on delivering family contact within the community. Ymestyn prides itself on delivering a holistic approach whilst implementing trauma informed practice to enable families to develop a trusting relationship with staff. Our aim is to help families to experience near to natural family contact environments; therefore, we consider the environment in which contact is facilitated carefully, to ensure the child has a positive and meaningful contact. We also offer exit plans for families who are ready to transition from a contact centre into the community by working collaboratively with other centres. We offer bespoke community family contact packages to various localities in the Cardiff, Torfaen, Newport, Caerphilly, Monmouthshire, Blaenau Gwent and Bridgend.

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 06/06/2023


Ymestyn is a brand-new contact service, which will be offering community sessions for families, in a range of venues and settings across Torfaen and Cardiff.

This service will be community based with a comprehensive risk assessment plan to ensure that all buildings used are safe and appropriate.

The service has a detailed, bright, and inviting website, leaflets, and social media with a range of information included on these for the children and families who may use the service. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The social workers managing the service are knowledgeable and friendly and will be available throughout the week to assist with any enquiries.

The managers are extremely committed to providing a flexible, family-focused service in their area, and fully understand and recognise the importance of this work. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

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