There is a thorough referral process in place for all families which is implemented consistently in order to ensure that the service has access to the information needed to offer a safe service that is of good quality.
The child contact centre is very well resourced with a wide variety of good quality toys. The centre had plentiful resources for children of varying ages and developmental stages meaning that children of all ages could enjoy their time at the service.
On the day of the accreditation visit, the assessors were presented with a portfolio file. This was very well prepared and by far the most detailed portfolio that has ever been provided to the assessor that visited. This is positive, it shows the professionalism of the service and their ability to be organised. Much of the evidence within this has been used to demonstrate the centre meeting the NACCC Standards which also makes the assessment visit more streamline.
The centre was found to have thorough systems across the board which seem to be implemented consistently. The co-ordinator of the service presents as experienced and confident within her role.
Families are well prepared when using the service. The child contact centre has a range of information for children, parents and referrers. Pre-visits are taking place consistently and checklists ensure that this is completed in a consistent and uniform way.
The building is very well maintained, clean and tidy. The building is well suited to the people using the service with notice boards containing relevant leaflets, information and health promotion. The contact room was well decorated in bright and friendly colours that would be inviting to children and with appropriate pictures on the walls.
Formal documents like policy and procedure were well written, detailed and usually accessible in terms of the language used. This is positive and ensures that staff are appropriately able to anticipate the expectations of the organisation and work within these.
This is a very good quality child contact centre that meets and exceeds the NACCC Accreditation Standards. The assessor commented, “I have no difficulty recommending this service for re-accreditation and am sure that they will continue to provide an excellent child contact service.”