Communications Manager

We are seeking an exceptional, self-motivated, skilled Communications Manager to join our team. As a Communications Manager, you will be responsible for developing and implementing effective communication strategies to enhance our organisation’s reputation and promote our brand. The ideal candidate will have a strong background in public relations and possess excellent written and verbal communication skills.

The postholder will work with the CEO who along with the trustees will set overall directions for NACCC, build our brand, and communicate our strategy and services.

The role will shape and build positive stakeholder perception of what NACCC does to support members and improve children’s wellbeing and will also support fundraising activities.

What will you be doing?

  • Develop and execute comprehensive communication and engagement strategy to support organisational goals and objectives.
  • Create engaging content for various communication channels, including press releases, marketing materials, newsletters, social media, and website.
  • Learn about and make significant contributions to NACCC’s branding and style guide to efficiently maximize the impact of content you generate.
  • Collaborate with the CEO to ensure consistent messaging across all communication channels.
  • Stay up-to-date with industry trends and best practices in communications.
  • Build relationships with the press and relevant media including the broadcast sector\Communicate effectively to a wide range of people to strengthen support for our service and benefit the work of our members across the country.


  • Bachelor’s degree in Communications, Public Relations, or a related field.
  • Proven experience as a Communications Manager or similar role.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills with the ability to build relationships with stakeholders.
  • Proficient in using various communication tools and platforms.
  • Knowledge of social media platforms, WordPress and digital marketing strategies.
  • A working knowledge of Google analytics and Ads, SEO best practice and keyword research.
  • Ability to work under pressure and meet tight deadlines.

If you are a highly motivated individual with a passion for effective communication and brand management, we would love to hear from you. Apply now to join our dynamic, small and committed team as a Communications Manager.

For more information and to apply please download the application pack.

Once complete please email to along with your CV.

Closing date: Friday 17th May 2024.


Regional Trustee

We are looking for a Regional Trustees representing the North region to help take forward the National Association of Child Contact Centres (NACCC) through 2024 and beyond.

The Association supports and accredits member child contact centres to offer a safe space where children can meet the parents they don’t live with, enhancing their emotional health and wellbeing.

Under charity law NACCC Trustees have and must accept the ultimate responsibility for directing the affairs of NACCC, and ensuring that it is solvent, well-run and delivering the charitable outcomes for the benefit of the public for which it has been set up. In law trustees of NACCC have three particular duties: care, compliance and prudence.

As Regional Trustee you will be required to have:

  • The willingness to gain knowledge of the accreditation process.
  • The aptitude to network with regional centres to be a link between the Board and “grassroots” services.
  • The ability to report to the Board on regional issues.
  • To be available virtually/by phone/in person, if appropriate, to support centres in the Regional Trustee’s designated region.

Good governance is an essential part of the role of a Trustee, and you will be expected to:

  • To comply at all times with the Trustee Board Code of Conduct and other Trustee policies.
  • To uphold the principles and practice of good governance.
  • To prepare for and attend Trustee Board meetings regularly and contribute to discussion and collective decision making.
  • To use any particular personal knowledge, skills and experience to help the Board of Trustees to further the objects of the charity.

As a Regional Trustee you will be serving as an ambassador for the charity, promoting understanding and recognition of, and support for, NACCC’s vision and values, as well as bringing a contact centre perspective to the board

Please find application pack in the downloads section.


Assessors are recruited on a sessional basis to work with supported and supervised centres on achieving their accreditation and reaccreditation and other tasks as the need arises.

The right candidate will be experienced with the running of a child contact centre and passionate about improving the lives of children and their families.

We are currently looking to source assessors in the central England area predominantly East and West Midlands.

Please find application pack in the downloads section.

General Trustees

Do you want to help shape the future of child contact centres? Have you got strategic vision and a passion for putting children’s interests first? The National Association of Child Contact Centres (NACCC) is looking for more voluntary trustees to help shape and influence its future strategic direction.

What will you be doing?

The role of the association’s trustees is to support and challenge its executive and guide the organisation at this critical time, whilst member centres restore their services in a post pandemic world, with ever increasing referrals from social services and primary care.

What are we looking for?

The trustee board is looking to increase its flexibility and the skills it has to handle current and future challenges. The association has a unique role in what it does and works in close collaboration with partners to deliver its charitable objectives, particularly the Children and Family Court Advisory and Support Service (Cafcass).

We are especially seeking candidates who can help us better reflect the diverse composition of our member centre clients whilst also giving us the benefit of their expertise. We are particularly looking for candidates with knowledge and experience of one or more of the following:

  • Social work
  • Solicitor/barrister or other legal background, familiar with the family court system
  • Audit and finance committees
  • Human resources
  • Local or national policy

We particularly would welcome applications from minority ethnic communities who are currently under-represented on our trustee board.

What difference will you make?

The successful candidates will have a track record of leadership, strategic focus and personal achievement. As a trustee they will need the ability to influence the strategic direction of the organisation and have a passion for developing the quality of service provided by the association. They will also need to act as an ambassador and advocate for NACCC.

What’s in it for the volunteer?

We hold four trustee board meetings per year and an Annual General Meeting. Trustees are also expected to become involved in other activities to support the charity’s aims. To apply, please complete and submit a general trustee application pack, or to ask any questions at this stage, please contact

Recruitment for general trustees is ongoing – please find application pack in the downloads section.

Working & volunteering in centres

To enquire about becoming a volunteer or paid positions within centres, please contact your local centre.

Downloads in this section