Volunteering at a contact centre has the potential to be one of the most rewarding things that you will ever do. It is proven that volunteering is good for your emotional wellbeing and you will get to meet interesting and passionate people. You will also have the opportunity to learn new skills.
The recruitment process for volunteering at a contact centre is similar to applying for any other role. This is deliberately robust to ensure that the people using contact centres are safe and appropriate. To volunteer you will need to complete an application form and attend an interview. DBS checks will be undertaken, and references will be sought.
There is more information about volunteering on the NACCC website. You might also want to contact your local centre in order to understand what opportunities might be available.