The pre-visit meeting is a chance to relay all your concerns to the centre and for them to ensure that they have all the correct information about your family. You will meet with the co-ordinator of the centre and they will explain how the centre runs and what you can expect. They will also go through the rules and regulations of the centre and if you agree to this they may offer you times and dates of when you can attend. The contact centre agreement form should be signed by yourself and they should also let you know about their compliments and complaints procedure.
The pre visit meeting should also include a chance to view the contact area although this may not always be possible. The young person should also have a pre-visit meeting, ideally separate from the adult’s meeting however individual centres will manage this in different ways.