Staff working at child contact centres will have appropriate qualifications and experience depending on the level of the role. If you have a query about the qualifications of staff at your local centre it is probably best to check this with them. The people running supported contact centres may not have specific qualifications but will have received the appropriate training to carry out the service. Contact supervisors in a supervised centre will likely have an NVQ Level 3 qualification in Health and Social Care (or equivalent). Co-ordinators or managers or supervised centres will ideally have a social work qualification or similar.