A contact centre is a safe place for you to spend time with people that you care about that you wouldn’t otherwise be able to see.

Before using their services you will have a chance to go to the centre. This is a chance for you to meet the staff and see the centre. You can check out their toys and games as well as work out where the toilet is. This visit is a good chance for you to find out about how the centre will work with your family and keep you safe. Its also a good idea to think of some questions you might like to ask when you see the centre and meet the people there to support you.

Once you have seen the centre you will then be able to go back there to spend time with those people that care about you. Sometimes you might be in a room with just them and a member of staff at other times there might be more families and fewer staff.

Because centres are all different it might be best to ask them about how they will support you and what will be happening there.

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