As a volunteer you would need to be cheerful (but not artificial), assertive (but not dominant) and be reassuring to family members using the centre. You should be able to understand the various issues that affect separating families and have the skills to build relationships with them whilst remaining impartial. You need to be able to deal with difficult situations particularly involving parents and children under stress. You need to be prepared to work as part of team where people exchange information and support one another. You need to be aware of and prepared to follow any policies or guidelines the child contact centre has in relation to safeguarding, confidentiality, equal opportunities etc. And finally, you should be prepared to attend and participate in any training events either at the centre or via home learning.