Julia’s article on page 5 of Contact Matters highlights a range of issues for families who use our centres. We hope that members and referrers will read Julia’s story and think about how they can support similar families. NACCC is aware that all services strive to provide a first class service, despite the pressures of funding, training, paperwork and safeguarding. We do recognise there is an enormous amount of good will that oils the wheels and keeps many centres open. It is important that we all understand what it is like for the people who use the services provided by centres and we all listen to their experiences.