National Association of Child Contact Centres (NACCC) wishes to recruit a Service Development Manager.

NACCC, a national charity, based in Nottingham supports over 350 child contact centres throughout England, Wales, and NI. We are looking for an enthusiastic, passionate, hardworking individual to join us in Nottingham who is a qualified Social Worker. Reporting to the CEO the role of the NACCC Service Development Manager is to ensure that the services delivered by NACCC, to the child contact centres they accredit, and the assessors achieve an outstanding level of performance and quality. You will have some experience in delivering training, raising standards, and giving high quality advice with robust performance management.

The role requires a high level of leadership skills, data interpretation skills, and the ability to support up to 20 assessors to improve the performance and quality of their work so that it becomes routinely outstanding. The organisation of work, including the allocation of centres to assessors, the training of contact centre staff, maintaining a high throughput of assessments and prioritising incoming demands on your limited time, is a key requisite competency. Ensuring child contact centres are accredited in a timely manner. That staff and volunteers are trained and members are supported and advised particularly around safeguarding and child protection issues. The Post holder will also support the CEO and Trustees in delivery of the business plan and updating of policies and procedures. The role will develop a strategic approach to how NACCC engages with its accredited centres.

Salary £31,601- £35,444 – 37 hours per week, Monday-FridayPlease email or phone 0115 948 4557 for an application pack or download below. Closing date for applications is 5pm Friday 23rd March 2018. Interviews are expected to be held 20th April 2018 tbc

To download an application pack please click on the Adobe Reader or Word icons below. If you do not have the correct software installed then you can download free viewers. ( PDF Reader )

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