Venue details
Address (not for correspondence):
27 Holloway Chambers, Priory Street,
Dudley, West Midlands, DY1 1HA
Opening hours
Days & Times: (From 29/11/21) Mon to Fri 9am to 6pm
Centre charges
£75 one off referral fee. £50 per hour for Supported. £35 per hour for Handover.
Services available here
Supported family time
Handover
Accepts self referrals
Accredited
Not For Profit
To make a referral,
contact:
Address: 27 Holloway Chambers, Priory Street, Dudley, West Midlands, DY1 1HA
Telephone: 01384 211168
Email: support@acccontactcentre.com
Contact
Website: www.acccontactcentre.com
Telephone: 01384 211168
Email: support@acccontactcentre.com
Description
The Arts of Change (AoC) is a private limited company and a separate charity which also manages the ACC Child Contact Centre. The AoC is primarily a counselling and therapeutic service, and is registered with The Health & Care Professions Council (HCPC) and is a member of The British Association of Counselling and Psychotherapy (BACP) and The British Association of Drama Therapists (BADTH). Many of the trained therapists and counsellors have been qualified for many years and provide a range of different treatment modalities to suit most needs. ACC Dudley Child Contact Centre received a top award for COVID HERO and for innovation in May 2021, and The AoC was also the recipient of Certificate of Excellence in 2019, and acknowledged as one of the strongest/best counsellors in the West Midlands. The organisation offers a number of rooms to therapeutic clinicians who come and support clients of all ages with emotional, psychological or social issues either face-to-face, via video or by phone. The therapeutic clinicians are self-employed and paid hourly. The AoC and ACC also support students on placement and support a small team of both paid staff and volunteers.
Local services
The centre is on the first floor of a centrally located building in the heart of Dudley town centre. Please note: there are no lifts in the building. There is a street entrance with two pay-and-display car parks, a few minutes walk away. There is a ground floor room, suitable for those with disabilities to wait in, who are unable to use stairs, along with toilet facilities on all floors. The rooms on the first floor are calm and relaxed, and decorated to a high standard where contact can be held, safely.
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 08/08/2025
Summary:
ACC Dudley Child Contact Centre is run by the Arts of Change (AoC) – a counselling and therapeutic service. ACC Dudley has been accredited since 2019 and offers supported family time from the first floor of a shared building in central Dudley. The building is close to local shops and public transport with off-road parking and car parks a short walk away.
There are several rooms that can be used for family time with just one family using the service at a time. Families are encouraged to bring their own toys and games to play with.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Any recommended actions following the visit are now complete meaning the service meets the standards for supported family time accreditation.
Photos from this centre
