Venue details

Address (not for correspondence):
27 Holloway Chambers, Priory Street, Dudley, West Midlands, DY1 1HA

Opening hours

Days & Times: (From 29/11/21) Mon to Fri 9am to 6pm

Centre charges

£75 one off referral fee. £50 per hour for Supported. £45 per hour for Indirect. £35 per hour for Handover.

Services available here

Supported contact

Handover

Accepts self referrals

Enhanced Accredited

Not For Profit

To make a referral,
contact:

Address: 27 Holloway Chambers, Priory Street, Dudley, West Midlands, DY1 1HA

Telephone: 01384 211168

Email: support@acccontactcentre.com

Contact

Website: www.acccontactcentre.com

Telephone: 01384 211168

Email: support@acccontactcentre.com

Description

The Arts of Change (AoC) is a private limited company and a separate charity which also manages the ACC Child Contact Centre. The AoC is primarily a counselling and therapeutic service, and is registered with The Health & Care Professions Council (HCPC) and is a member of The British Association of Counselling and Psychotherapy (BACP) and The British Association of Drama Therapists (BADTH). Many of the trained therapists and counsellors have been qualified for many years and provide a range of different treatment modalities to suit most needs. ACC Dudley Child Contact Centre received a top award for COVID HERO and for innovation in May 2021, and The AoC was also the recipient of Certificate of Excellence in 2019, and acknowledged as one of the strongest/best counsellors in the West Midlands. The organisation offers a number of rooms to therapeutic clinicians who come and support clients of all ages with emotional, psychological or social issues either face-to-face, via video or by phone. The therapeutic clinicians are self-employed and paid hourly. The AoC and ACC also support students on placement and support a small team of both paid staff and volunteers.

Local services

The centre is on the first floor of a centrally located building in the heart of Dudley town centre. Please note: there are no lifts in the building. There is a street entrance with two pay-and-display car parks, a few minutes walk away. There is a ground floor room, suitable for those with disabilities to wait in, who are unable to use stairs, along with toilet facilities on all floors. The rooms on the first floor are calm and relaxed, and decorated to a high standard where contact can be held, safely.

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 11/09/2022

Summary:

This is the second accreditation of this service with The National Association of Child Contact Centres. During the time that they have been accredited they have been an invaluable member of the organisation demonstrating exemplary standards.

Up until this point the organisation has held Enhanced Accreditation and therefore have been providing a range of contact services, including Supervised Contact. This accreditation is for supported contact (only). The organisation has reduced the services on offer with the intention of prioritising its core offer. This is a form of ensuring the sustainability of the service. The centre has been successful in applying for grant funding and they charge for their services which will help them to remain sustainable into the longer term.

This is a great contact centre. It is clean, tidy, and well decorated. The centre has a range of toys, activities, games, and books for the children using the service. Whilst the building itself is of considerable age, the inside of the building used by families is modern, fresh, clean, and well presented. They are proactive and seek out innovative ways to support families, this is particularly true where they might need emotional support, support with finance, or support with using technology to spend time with their children.

The centre has clear procedures for accepting families into the service, risk assessing and supporting families to move on when they no longer need the service. NACCC has no doubt that the passion, enthusiasm, and innovation demonstrated by the service means that the families using the centre appreciate what the service can provide them.

Photos from this centre

Share this content...