Venue details

Address (not for correspondence):
27 Popes Avenue, Twickenham, Surrey, TW2 5TP

Opening hours

Days & Times: Monday to Saturday (occassional Sundays)

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact


Supervised contact assessment

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

Not For Profit

To make a referral,

Telephone: 0208 755 7970



Telephone: 0208 755 7970


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 23/09/2022


Twickenham Family Contact Centre is part of Achieving for Children a community interest company that provides children’s services for Kingston and Richmond Councils.

Achieving for Children was launched on 1 April 2014 as a social enterprise. The innovative company model of AfC aims to provide better social, educational and community outcomes for children in Richmond and Kingston. From 1 August, Achieving for Children’s owning companies, Kingston and Richmond Councils, have been joined by the Royal Borough of Windsor and Maidenhead. We will now deliver children’s services across the three boroughs.

Achieving for Children has already been recognised by an award of £500,000 from the Government’s Transformation fund, set up to reward local authorities at the cutting edge of transforming public services.

The centre was clean and very inviting with plenty of information available for families to view in leaflet form or posters on the wall.

The centre’s contact rooms, offices, outdoor space and bathrooms/shower room meet the requirements for NACCC, including disabled toilets accessibility for disabled persons as the centre is situated on ground level. A cleaner is employed daily to ensure the premises are cleaned to a high standard.

The centre has a good number of child friendly rooms and a spacious, safe outdoor area. The centre is ideally set up for the contact service as parking is available by the centre along with local buses and trains within a 10 minute walk away.

The team have worked extremely hard in providing an outstanding portfolio to the assessor to view and the centre provides an excellent service for families attending.

NACCCs assessor commented that “It was a pleasure to return the centre from their initial enhanced accreditation in September 2019 and to see how the service has extended and recruited new members of staff who are dedicated to their roles”.

The centre meets the national standards for enhanced reaccreditation and the assessor recommends the service for enhanced reaccreditation.

Photos from this centre

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