Venue details

Address (not for correspondence):
27 Popes Avenue, Twickenham, Surrey, TW2 5TP

Opening hours

Days & Times: Monday to Saturday (occassional Sundays)

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact


Supervised contact assessment

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Telephone: 0208 755 7970



Telephone: 0208 755 7970


Notes from this centre

COVID-19 Update: Centre reopened for contact sessions from 6th July 2020 and remains open (updated 1.3.21)

Accreditation Summary

Date: 25/10/2019


Twickenham Family Contact Centre is part of Achieving for Children a community interest company that provides children’s services for Kingston and Richmond Councils.

Achieving for Children was launched on 1 April 2014 as a social enterprise. The innovative company model of AfC aims to provide better social, educational and community outcomes for children in Richmond and Kingston. From 1 August, Achieving for Children’s owning companies, Kingston and Richmond Councils, have been joined by the Royal Borough of Windsor and Maidenhead. We will now deliver children’s services across the three boroughs.

Achieving for Children has already been recognised by an award of £500,000 from the Government’s Transformation fund, set up to reward local authorities at the cutting edge of transforming public services.

Based on the principles and values of social enterprise Achieving for Children:

· Puts children and families at the heart of all it does

· Increases partnership working to provide a whole-person approach at reduced cost

· Increases the capacity and resilience of public services

· Provides a centre of excellence and innovation that will be available to other authorities and public service providers, including help to authorities responding to Improvement Notices.

The main service areas delivered by Achieving for Children are:

· Prevention and early help – organising targeted support to children and young people to ensure good school attendance, promote family wellbeing, and prevent crime and anti-social behaviour; also providing specialist support for children with special educational needs and disabilities.

· Child protection – a single point of access for referral and assessment, and the development of interventions and support for children requiring protection.

· Social care – high quality provision for children in care including fostering and adoption, and services for care leavers

· Education – planning sufficient school places, managing school admissions, and providing challenge and support to schools, early years’ providers and governing bodies, so that they are able to carry out their statutory duties

· Health integration – Working with general practitioners, public health and health care providers to ensure integrated services for all children and young people.

The team have worked extremely hard in providing an outstanding portfolio to the assessor to view and the centre provides an excellent service for families attending. The centre wish to be more involved in LAC reviews and this is an area she is addressing with the local authorities. This was proven when the assessor met with a young parent who had just finished her contact session with her young child. She informed the assessor that she was reluctant in coming to the centre, being told what time to be there and for the contact to be supervised. But over the weeks she has seen the benefit regarding her relationship with staff, providing care for her daughter and support of the staff team who have given her guidance in a non-judgemental way. The centre currently has 6/7 permanent members of staff as well as a good selection of sessional staff. The centre provides an excellent quality service for their users and staff.

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