Venue details
Address (not for correspondence):
Community Wise, Ocklynge Road,
Eastbourne, West Sussex, BN21 1PY
Opening hours
Days & Times: Monday to Sunday 9am to 8pm (by appointment only).
Centre charges
Services available here
Supported family time
Supervised family time
Supervised family time assessment
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Address: 40A Keymer Road, Hassocks, West Sussex, BN6 8AP
Telephone: 07305 403 249
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 12/08/2025
Summary:
AG Contact Centres (AG Family Support Ltd) is an established provider of contact and other family related services and has been operating since 2016. The organisation runs several centres in the East and Southeast of England including this centre based in Eastbourne. Eastbourne is a small town and there are plenty of green spaces to make use of, as well as nearby a nearby High Street with various shops and restaurants for those venturing out for their family time. AGCC lease a room from the Community Wise Building which is close to public transport links and nearby parking.
The centre has lots of natural light and is well maintained and managed. The family time room is spacious and child friendly with access to a kitchen/dining area and opens up into the garden space. Toys and activities are appropriate for a range of ages; additionally, parents are encouraged to bring their own toys and activities to the sessions and as such will reflect their cultural preferences.
The service has a good website with plenty of information about their services, the local area and other available venues. The service has in place robust pre-meeting processes which include spending time with children to support in drawing up a plan to support achievable outcomes.
Staff were friendly, approachable and experienced in their roles. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
