Alton Child Contact Centre has been in operation since 1999 and is due in November to celebrate 20 years of opening. The centre operates out the Methodist church in Alton. The centre is located ground level and has 3 entrances, one for resident parents/children, visiting parents and volunteers and is easily accessible by car and public transport.
Many resident parents will explore the town centre with its variety of shops.
The centre presents a high-quality service in a welcoming and friendly environment. The toys are regularly cleaned, and this is monitored by the whole team of volunteers. It is child friendly and the centre ensure the toys reflex the ethnicity of the families and the diverse community. On the day of the reaccreditation visit by the assessor on 26.05.19 she was welcomed by the coordinator representative and the coordinator as well as being introduced to the volunteers on duty.
On entering the centre, the assessor found it very inviting, bright and a good standard of cleanliness. Throughout the reaccreditation process all involved in the centre were professional in their manner.
The documents the assessor requested were available on the day e.g. training, volunteer/client files and DBS information.
All volunteers and the coordinator are very dedicated to their roles and support all who attend the centre. They have in place clear procedures, so it reduces minimum risk for all that attend. The coordinator and volunteers demonstrated that they have good relationships with families. This is achieved through good communication between all concerned. On speaking to the volunteers on duty during the reaccreditation, all felt that the coordinator was very supportive, and they enjoy their role.
Statistics have been completed
By observing the families in attendance, they enjoy the facilities offered by the centre and the assessor was able to speak to a resident parent and some visiting parents who all expressed their gratitude for the service the centre provides. All the parents spoken to said they had completed a pre visit meeting and where given terms and conditions of the centre, along being given the opportunity to visit the centre prior to contact sessions commencing.