Venue details
Address (not for correspondence):
Edgbaston Community Centre, 40 Woodview Drive,
Birmingham, West Midlands, B15 2HU
Opening hours
Days & Times: Saturdays weekly 12pm midday to 2pm plus 2pm to 4pm at busy times
Centre charges
No charge for service
Services available here
Supported contact
Handover
Accepts self referrals
Accredited
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 21/01/2023
Summary:
Birmingham Child Contact Centre is an inner city based, registered charity, who provides a safe, friendly, neutral environment where non-resident parents can see their children on a regular basis, until more permanent arrangements can be agreed. In addition to parents, our services have also been used by grandparents and other family members.
The service provides a neutral meeting place, independent of referral agencies, where parents or other close relatives can meet their children with whom they are not in regular contact. The children are the most important people involved in the Contact Centre. Their aim is to enable them to keep in touch with their “contact” parent in a pleasant, informal atmosphere and so be helped through a difficult time in their lives.
Birmingham Child Contact Centre provide a warm, safe, and welcoming environment, with play facilities for children and parents to share. Refreshments are available, and an area where resident parents who wish to wait while contact takes place may be allowed to stay. Friendly helpers are available to assist with any problems that arise.
The contact centre has a large selection of information leaflets, this is positive as it provides a range of information to the families about local support that might be available to them. The centre has a great parents information leaflet, reading this the service expects parents to prioritise their children’s needs at all times. This portrays a clear message to the parents about the expectations of the centre and the way that they will be supported. The information on this document will be reassuring to parents and positive in terms of helping them to understand how the service will support them and what they can expect from the centre in return.
This is a great child contact centre, one of the best supported centres the assessor has accredited for quite some time. The documents and portfolio prepared really are exemplary and the services provided by the centre are great. The resources are good quality and the building clean and friendly. The volunteers at the service are knowledgeable, proactive and appear to be good at their roles. The families that use this service are very fortunate that it is available to them.
The service meets the accreditation standard for supported contact.
Photos from this centre
