Venue details

Address (not for correspondence):
Trinity-Henleaze United Reformed Church, Waterford Road, Bristol, BS9 4BT

Opening hours

Days & Times: 2nd & 4th Saturday of month 10am-1pm & 2pm-5pm

Centre charges

No charge for service

Services available here

Supported contact



Not For Profit



Telephone: 07511 290505


This centre is accredited to provide supported contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 13/05/2022


Bristol Child Contact Centre has been running since 1990 and is held in The Leonard Hall of the Trinity Henleaze United Reformed Church, which is in a northern suburb of Bristol. It is a busy and thriving area with shops, cafes, parks, and good transport links. The centre has parking spaces available for families to use. This is a busy supported contact centre, which also offers a handover service.

The centre is easily accessed by all with no steps. A sign is placed at the front of the building to show that this is the contact venue. A table is set up for parents coming into the premises, to sign in/out. Hand sanitizer and information sheets are also available. There are two volunteers situated at this point – one to sign parents and children in and the other to show the non-resident parent through to the contact room and then take children to their non-resident parent. The room used for contact is very large, light, and spacious. There appears to be an excellent range of resources for children which they can access independently or with a parent.  There are two storage cupboards full of toys, which includes art and craft materials and bigger toys. A waiting room is available, equipped with chairs and tables, toys and leaflets for parents (pre-visits are carried out in this room). A disabled access bathroom with baby change facility is available with separate bathrooms for male and female. Bathrooms appear clean and maintained (non-resident parents are accompanied to the bathroom with their children). There is a kitchen which is equipped with a hot water urn and is PAT tested – this is only accessible to volunteers and staff.

The centre uses NACCC’s Safe Referral System for their referrals. Pre-visits are always completed with each family and rules are agreed before contact sessions start. Rules include the use of mobile phones and permissions around photos/videos/gifts/food. Staggered arrival and departure times are available. Parents are given a letter which tells them when their sessions of contact will be and at what time as there are two sessions available.

The coordinator has been in post for a good amount of time and is confident in their role. They started off as a volunteer back in 2012 and work in partnership with the co-ordinator at Bath Child Contact Centre. They appear to have a good team around them and a committee that is active. Volunteers wear lanyards with their first name on for easy identification whilst in session. Health and safety standards are met, and all policies are in place, clearly written and accessible to those who wish to view them. This centre meets the standards for supported contact re-accreditation.

Photos from this centre

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