Venue details

Address (not for correspondence):
St Andrews Hall, Upper Hanover Street, Sheffield, Yorkshire (South), S3 7RQ

Opening hours

Days & Times: Supported: Alternate Saturdays 9am-2pm Handovers: Monday-Thursday 9am-6pm and alternate Saturdays 9am-2pm Supervised in the Centre: Monday-Thursday weekly 9am-6pm, Saturdays fortnightly 9am-2pm. Supervised in the Community: Monday-Friday weekly 9am-6pm, Saturdays weekly 9am-4pm.

Centre charges

£126 per session for supervised family time. For other charges please see Centres website.

Services available here

Supported contact

Supervised contact


Escorted contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

Not For Profit

To make a referral,

Address: St Andrews Hall, Upper Hanover Street, Sheffield, S3 7RQ

Telephone: 07905 417228




Telephone: 07905 417228


Notes from this centre

Referrals are made via the website

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 06/12/2021


Buzz Sheffield has been established for 22 years initially as an after-school club and has provided supported contact for several years – now also delivering supervised contact. The contact service is based at St Andrew’s Church Hall, which is in the Broomhall area of Sheffield near the university and town centre. There are good tram and bus links, with a low-cost car park 2 minutes’ walk away (a small car park is also available for those who require disabled access). These are well described by short “How to find us” videos on the centre website. Broomhall is a diverse area, mixing larger houses and student accommodation. It has a strong tradition of community involvement, and it is now home to a large Somali community. The centre has good links with the local community including Foodshare and local refugee groups.

There is one main hall which is subdivided for supported contact, with use of the Committee room, garden room and patio for supervised contact. All the contact takes place on the ground floor where toilets etc are also located. Supported contact takes place in the main hall and supervised contact takes place in the Committee room and enclosed garden area. There is also a kitchen with a café facility staffed by volunteers. The centre has a very wide range of toys and resources with each contact room prepared with the individual child’s needs in mind. The centre is physically accessible to parents of children with disabilities and the centre has considered the needs of children with different levels of autism. At the time of the report two staff were also undertaking training in Makaton sign language.

Toilets were clean well maintained with facilities for users with disabilities and baby changing. There is one main entrance, but staggered arrival and departure times are used fully and the centre will text the resident parent to come to the centre once the non-resident parent is inside and not visible. There is also a separate waiting area for the non-resident parent if they wish to stay in the building.

Pre-visits are undertaken with families either via Zoom or face to face and include older children. These usually have two staff allocated, one to talk and go through forms with the parent and the second to show the child round and check out any issues or questions they may have. The centre has excellent resources to help prepare children for the possibility of contact including information and videos on their website; pre-visits with a designated member of staff to show the child round; agreement re: any signals for unhappiness during the session and opportunities for feedback afterwards.

The centre also offers handover and indirect contact work and there are links within the charity to early years help. In addition, two staff are trained in civil mediation to offer help to families with moving on.

This is a centre which is very well managed and run in terms of the direct service to families observed directly and in family files. It is particularly strong in being child-centred with excellent resources to involve children and enable them to feedback on their experiences. It also has full welcoming information on its website including a video guide to the centre. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

Share this content...