Venue details

Address (not for correspondence):
271 Willesden Lane, Willesden, London, NW2 5JG

Opening hours

Days & Times: Monday to Friday 9am - 7pm Saturday and Sunday 9am - 6pm

Centre charges

Details available on request. Payment 48 hours before contact, by bank transfer. 20% discount for unemployed

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

Not For Profit

To make a referral,

Telephone: 0203 9521756

Alternative: 07894 408263




Telephone: 0203 9521756

Alternative: 07894 408263



Chas Community Child Contact Centre, nestled in the heart of Willesden, is a haven for nurturing connections between children and their non-residential parents or family members. This welcoming space exudes a homely ambiance, creating a comfortable and secure environment for all. Our dedicated staff and volunteers embrace visitors with open arms and friendly smiles, fostering a sense of belonging and acceptance. This warmth extends to both children and adults, creating an inclusive and supportive atmosphere. We prioritise the well-being of children, from our child-friendly décor to engaging activities, ensuring that every visit is positive and enjoyable. While we maintain a homely atmosphere, we prioritise safety with stringent security measures, controlled access, supervision, and vigilant monitoring of interactions. Our professional team is trained to facilitate positive interactions, offering empathy, patience, and conflict resolution skills to ensure a constructive experience for all. We are deeply integrated into the Willesden community, collaborating with local organisations and volunteers to enhance our services, creating a caring environment for children and families. In essence, the Chas Community Child Contact Centre in Willesden is a nurturing and supportive haven where families come together in a homely and friendly atmosphere. It serves as a vital bridge for maintaining and nurturing relationships, ensuring that children maintain positive connections with their non-residential parents and family members.

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 20/10/2023


Chas Service CIC is a new service providing supervised and supported contact in Willesden, London. The area has good public transport links and there is a local park approximately 10 minutes’ walk from the centre.

The centre has a good variety of toys and equipment for all ages of children. If in agreement, the visiting parent may also bring a selection of toys or games for their children to use.

The centre has an inviting website with a range of information for the families using the centre. Where possible, children will be invited to visit with the resident parent, so they have an idea of what a centre looks like, meeting workers and facilities and toys available.

It is clear that the team working at Chas Service CIC are child focused in wanting to provide a good service for the community and to ensure that they adhere to the NACCC standards. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.

Photos from this centre

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