Dursley and Cam Child Contact Centre is situated in Dursley which is a market town in Southern Gloucestershire located between Bristol and Gloucester. It is run as part of the Dursley Tabernacle United Reform Church. There is a train station in Dursley, on the Bristol and Gloucester line. Parents accessing the centre via this method would need to get to the centre via taxi as the bus service only serves the imminent area. So it is easier for parents to access who have their own mode of transport.
There is only one route in and out of the centre which has steps and a ramp for inclusive access. The front door is bright and welcoming, with clear information for parents entering the building. On entry to the building there is a reception and kitchen area. The building appears welcoming, and the environment is friendly. When a contact session is on, a volunteer will be sat at the desk to check parents in and out of the building. As there is only one entrance/exit the non-resident and resident parents have to adhere to staggered arrival and departure times.
The room used for contact is bright and spacious with various toys, activities and books for children and their parents to access. These can be easily cleaned after play. There is seating for parents and their child to share activities and books with a varied range of toys covering all ages, including table tennis and table football. They can also share lunch, which is provided by the non-resident parent. Areas of the contact room are “zoned” to provide for the different ages in a safe way. At the time of the report, due to Covid19 restrictions, a waiting room was not available, however when restrictions are lifted completely this will be available once again. The bathroom is clean and tidy and caters for adults and children. The kitchen area (used by volunteers and staff only) is well maintained and clean (refreshments are currently not offered). Health and safety is adhered to in these areas. The building appears well maintained and well set up for contact sessions, taking into account Covid19 implications and restrictions, as well as health and safety and supervision of children. Referrals come via professionals, and parents can also self-refer. Separate exits/entrances are not available, so volunteers ensure a staggered arrival/departure time for resident and non-resident parents to keep contact between parents to a minimum.
The co-ordinator and their volunteer team appear to work with parents well and ensure that the centre is inclusive. Children are catered for and can come and visit the centre before contact sessions start, should they wish. The co-ordinator receives good feedback from parents who have left the centre, saying that they have experienced a supportive process and had a good outcome. Dursley and Cam Child Contact Centre appears to be a safe and welcoming environment, in which the co-ordinator and their team are providing good contact sessions, considering service users’ individual needs. Children are well catered for with a wide range of resources and activities for them.
The co-ordinator and the organisation’s chair appeared to work well together and spoke highly of the service they are providing. The centre is meeting the standards for supported accreditation.