Venue details
Address (not for correspondence):
90 High Street,
Colliers Wood, London , SW19 2BT
Opening hours
Days & Times: Monday - Friday 10am - 6pm Saturday 8.30am - 6pm Sunday 9am - 4pm
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Escorted family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Telephone: 0208 090 5383
Alternative: 07456 517320
Email: info@familiesconnected.co.uk
Contact
Website: www.familiesconnected.co.uk
Telephone: 0208 090 5383
Alternative: 07456 517320
Email: info@familiesconnected.co.uk
Description
Our Family Contact Centre is a welcoming, child-friendly space designed to make families feel comfortable and at ease. The main room is bright and spacious, filled with toys, craft activities, and iPads to help children engage and enjoy their time. A kitchen area with a surface, sink, and microwave is available for preparing snacks and drinks, adding to the homely atmosphere. Alongside the main room, we also have a smaller, quieter space that’s ideal for more intimate conversations or for supporting younger children in a calm environment. The centre is conveniently located just a 3-minute walk from Colliers Wood Station, making it easy to reach by public transport.
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 04/08/2024
Summary:
Families Connected is an established service based in Colliers Wood, approximately a 10-minute walk from the tube station. There are several bus routes from central London and the suburbs where families can easily access the centre. There is limited parking in the area and parking (with a fee) available at the local Sainsburys about 10 minutes’ walk from the centre.
The centre is well resourced with equipment and has a good-sized contact room and one smaller room that is used for either school age children who wish complete homework during the after school contacts or for babies.
The centre has an easy-to-use website and leaflets available for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The centre is child focussed with an experienced staff team and wants to provide a good service for the community. All paperwork is in place and the centre is completing reports in a professional way. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.
Photos from this centre
