Families Connected

Accreditation Summary

Date: 19/07/2021

Summary:

This service is able to provide families with the support they need to help children adapt to challenging situations when parents have separated or changes to existing contact arrangements have been made.

Colliers Wood is an area in south west London in the London Borough of Merton. The area is mostly residential with a busy high street around Colliers Wood tube station on London Underground’s Northern line. The High Street is part of the A24, a major road route roughly following the Northern Line, running from London through Tooting and other areas.

There is a good variety of equipment for all ages of children to use during their contact sessions. There is no outdoor facility although there is a park area within a 10 minute walk. If required, families may be asked to bring their own toys to play with to minimise any possible transmission of covid 19 infections. When community sessions take place an updated risk assessment will be completed with careful and discreet supervision maintained by the contact worker/s. The area that will be used for contact sessions is child friendly and kept in a good condition with good cleaning procedures in place.

The centre has disability access and provides an environment where the ideals, abilities and needs of different people from varied backgrounds, cultures and perspectives are valued and accommodated. The centre workers are a diverse group reflecting the local community. The centre will provide, if required an interpreter for families but the charge will be met either by the client or referrer.

It is clear from discussions with the joint directors that good clear team communication is of the upmost importance and they ensure that group and individual supervisions are carried out to ensure the smooth running of the centre. They have a clear website that informs clients of what services are available and how referrals are made.