Venue details
Address (not for correspondence):
1-3 Brunel Avenue,
Neyland, Pembrokeshire, SA73 1QH
Opening hours
Days & Times: Monday -Friday 9.00am-6pm
Centre charges
Local authority referrals only.
Services available here
Supported family time
Supervised family time
Handover
Indirect
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Contact
Telephone: 01646 602799
Alternative: 07585 401536
Notes from this centre
P.C.C only
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 31/10/2024
Summary:
Family Contact Service is a well-established service based in Neyland, Wales. The service is local authority run, providing supervised contact for children in care proceedings. Given the rural landscape families can travel vast distances to attend sessions, however the centre is in a good location with nearby bus routes and a train station. The centre is easy to get to, and easy to find with access to street parking.
The contact spaces were observed to be clean, cosy and well lit. There are various activities available covering a large age range. The service also has access to a small garden. Each room has its own workspace for preparing food. Or there is a kitchen specifically for cooking and baking.
Children attending the centre receive information during the pre-visit. The information is child friendly and gives information that children will likely want to receive such as what happens at a centre, who will be there and what happens if they are not enjoying their experience. This information is shared during the pre-visit.
Staff that were met with were friendly, hospitable and approachable.
The service worked well with the assessor throughout the accreditation process to produce their portfolio within the agreed time frame. Whilst the service isn’t providing private law services, they are equipped to. The centre meets the standards for enhanced (supervised) contact accreditation.
Photos from this centre
