Venue details

Address (not for correspondence):
2nd Floor, ISP House, Sittingbourne, Kent, ME10 3EG

Opening hours

Days & Times: Monday, Wednesday and Friday 10am to 2pm Saturday 9.30am to 5.30pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact

Handover

Indirect

Escorted contact

Accepts self referrals

Accredited

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

Not For Profit

To make a referral,
contact:

Telephone: 01795 716221

Alternative: 07956 680105

Email: office@familyfreedomconnections.co.uk

Contact

Website: www.familyfreedomconnections.co.uk

Telephone: 01795 716221

Alternative: 07956 680105

Email: office@familyfreedomconnections.co.uk

This centre is accredited to provide supported contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 28/02/2024

Summary:

Family Freedoms and Connections has been running a supported service in Maidstone since May 2023 and is now accredited for supervised contact. A change of venue was necessary and so the service has moved to a community building in Sittingbourne, situated in the middle of a triangle with the High Street on one side, the train station and retail park on another and the third area, is an entertainment complex with a cinema, bowling facilities and a large supermarket. The centre has good transport links and a secure carpark next door.

The building is safe and well maintained and although on the second floor, lift access makes it a suitable venue. It is colourful, clean, and bright with a special ‘chill room’ for young people. A good selection of age appropriate toys is available.

The centre has an attractively produced website, and leaflets with a range of information included on these for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The two coordinators are very experienced, knowledgeable and aware of the complexities of running a supervised centre. They have done a magnificent job in creating a warm child friendly space. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

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