Venue details

Address (not for correspondence):
39-48 Marsham Street, Maidstone, Kent, ME14 1HH

Opening hours

Days & Times: Monday, Wednesday and Friday 10am to 4pm Saturday 9.30am to 5.30pm

Centre charges

Details available on request

Services available here

Supported contact


Accepts self referrals


Virtual Contact (Supported)

To make a referral,

Address: 39-48 Marsham Street, Maidstone, Kent, ME14 1HH

Telephone: 01622 230742

Alternative: 07956 680105




Telephone: 01622 230742

Alternative: 07956 680105


This centre is accredited to provide supported contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 25/05/2023


Family Freedoms and Connections is a new service and is housed in the Maidstone Community Centre, a large building supporting over 50 local community projects during the week. The centre is close to the town centre and only 5 minutes’ walk away from bus and rail routes.

The building has been well re-furbished and cared for, is clean and bright and the halls used for contact, once it is up and running, will be attractive and inviting. A good selection of toys and games have been selected.

The centre has an attractively produced website, and their leaflet gives good information about contact centres and the importance of parents establishing a positive relationship to ensure that children understand and are listened to. Children are given a preparation pack which is beautifully produced and has a really useful section on ‘Questions you might have’.

The two directors have considerable experience and are well trained. Their service has all the makings of a very successful contact centre. Any recommended actions following the visit are now complete meaning the service meets the standards for supported contact accreditation.

Photos from this centre

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