Venue details

Address (not for correspondence):
3rd Floor (Right), Broadway Chambers, 1 Cranbrook Road, Ilford, Essex, IG1 4DU

Opening hours

Days & Times: Monday to Saturday between 9am to 6pm Sunday between 10am to 4pm

Centre charges

Please contact the centre for charges.

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supervised)

To make a referral,

Address: 3rd Floor (Right), Broadway Chambers, 1 Cranbrook Road, Ilford, Essex, IG1 4DU

Telephone: 020 8553 0827

Alternative: 07984 653125




Telephone: 020 8553 0827

Alternative: 07984 653125


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 21/12/2021


The HOPE Superjobs Family Contact Centre is located in Ilford in the London borough of Redbridge. Transport links are excellent, the centre being next to the train and bus stations, with fast links to the centre of London and north to the A12, the North Circular Road and Essex. The centre is housed on the third floor of a commercial building also used by the Citizens Advice Bureau but being right in the centre of the town has no outside space. Most of the resident parents live reasonably close but many of the non-resident parents travel from further afield. A considerable amount of the centre’s work derives from local authority foster placements, although there are also private clients and referrals from Cafcass and the courts.

The building is on the third floor, is well maintained and very clean. There is a lift to access the centre, so it is accessible too for those with a disability. There are currently six rooms available for contact; all beautifully decorated with child friendly murals, comfortable seating and play areas, and a variety of age appropriate toys. A wide range of toys and games are available, with dolls reflecting the differing ethnicities of the children attending. One room is specially designated for babies and very young children. A good range of toys was in each room though perhaps less than usual because of Covid to enable ease of cleaning and to give as much space to distance as possible.

Each family is allocated a supervisor but where necessary there is a second who can supervise should there be an absence, so no family should be working with more than two people. This enables positive relationships to be built, which then ensures better contact as trust develops. All families must undertake a pre-visit and sometimes there is a separate one for the child, particularly in cases where the child is anxious or reluctant about meeting the non-resident parent.  Handovers usually occur following a period of supervised or supported contact.

A colourful brochure showing the centre and what it offers is available. It details opening hours, different types of contact, how referrals are made, and some FAQs.  Charges are not included because they do change, but reference is made on how to access support for those on low incomes. There are two separate leaflets, one for the resident parent and the other for the non-resident parent, both outlining expectations, and the complaints process as well as emphasising the commitment to safeguarding and equal opportunities.

A separate leaflet is provided for children, designed to reassure, and explain the process of contact, as well as what to do and who to speak to if there are any concerns. Older children have a password to use with the supervisor if at any time they wish to leave the room. Children who are able can have a special pre-visit to build up trust and rapport with their supervisor before meeting the non-resident parent. Feedback from children is done via a smiley face questionnaire.

HOPE Superjobs offers an excellent service to families. This is a multi cultural community, and the staff are representative of it. Interpreters are provided as needed. The staff are warm and welcoming and the centre manager is clearly very efficient, giving a confidence to their team and the clients who use the centre. The staff are well trained with a good understanding of the complex needs of some of their families. It was a pleasure to meet the team and see the centre in action. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

Share this content...