Venue details

Address (not for correspondence):
Aleka House, Havelock Road, Southall, Middlesex, UB2 4PD

Opening hours

Days & Times: Saturdays weekly 10am to 4pm. Weekdays by arrangement.

Services available here

Supported contact



Accepts self referrals


Not For Profit

To make a referral,

Address: Aleka House, Havelock Road, Southall, Middlesex, UB2 4PD

Telephone: 020 8574 2443



Telephone: 020 8574 2443


This centre is accredited to provide supported contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 08/08/2021


Havelock Family Centre (HFC) is a charitable organisation and has been meeting community needs in Ealing since 1984.  At HFC, they work in partnership with a diverse range of agencies to empower local service users to enhance their rights and quality of life through the provision of a range of services accessible to all, including advice, information, counselling, preventative work and practical support delivered holistically. The centre presents a welcoming and friendly environment, toys are regularly cleaned and this is monitored by the whole team of volunteers. It is a child friendly service and the volunteers, staff and toys reflect the ethnicity of the families and the diverse community of the area. The centre has an easy-to-use website that gives families and referrers a flavour of what a supported contact centre does.

The centre is situated off a main road with allocated parking down a side road next to the centre. It is adjacent to a Primary School. The nearest train station is Southall which is a 13-minute walk or Ealing Broadway train/tube station where families would need to get a bus to come to the centre. The centre has a ground floor where the contact sessions takes place and on the first floor an area for the resident parents to wait if needed. There is a lift to gain access to the first floor if families have mobility difficulties. The centre has two entrances – one for the resident parent/children and one for the visiting parent (if required, although staggered arrivals/departures are put in place). Families enter the building via automatic doors that are controlled from the reception area. All families partaking in contact are signed in by a volunteer immediately on entering the building. There is a reception room where families will be buzzed in using the intercom. The centre has spacious rooms that can be used for supported contact sessions. Most sessions will be held in the main contact room on the ground floor which has access to a small, enclosed garden area. This at the present time is split into two mini rooms. Adjacent to the contact room there is a small kitchen that families will be able to use under the supervision of a volunteer once restrictions have lifted. Drinks will be provided by the centre free of charge, again depending on covid restrictions. The centre has a small, enclosed garden area with AstroTurf for a safe outdoor play area

The centre manager/coordinator has worked extremely hard to ensure procedures and the correct paperwork are of a high standard, ensuring the safety for all who attend the centre.

Photos from this centre

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