Venue details

Address (not for correspondence):
Aleka House, Havelock Road, Southall, Middlesex, UB2 4PD

Opening hours

Days & Times: Saturdays weekly 10am to 4pm. Weekdays by arrangement.

Services available here

Supported contact

Handover

Indirect

Accepts self referrals

Accredited

To make a referral,
contact:

Address: Aleka House, Havelock Road, Southall, Middlesex, UB2 4PD

Telephone: 020 8574 2443

Email: info@havelockfamilycentre.org.uk

Contact

Telephone: 020 8574 2443

Email: info@havelockfamilycentre.org.uk

Notes from this centre

COVID-19 UPDATE:Centre is open for contact sessions from 22nd June 2020 (updated 11.8.20)

Accreditation Summary

Date: 08/08/2021

Summary:

Havelock Family Centre (HFC) is a charitable organisation and has been meeting community needs in Ealing since 1984.  At HFC, they work in partnership with a diverse range of agencies to empower local service users to enhance their rights and quality of life through the provision of a range of services accessible to all, including advice, information, counselling, preventative work and practical support delivered holistically. The centre presents a welcoming and friendly environment, toys are regularly cleaned and this is monitored by the whole team of volunteers. It is a child friendly service and the volunteers, staff and toys reflect the ethnicity of the families and the diverse community of the area. The centre has an easy-to-use website that gives families and referrers a flavour of what a supported contact centre does.

The centre is situated off a main road with allocated parking down a side road next to the centre. It is adjacent to a Primary School. The nearest train station is Southall which is a 13-minute walk or Ealing Broadway train/tube station where families would need to get a bus to come to the centre. The centre has a ground floor where the contact sessions takes place and on the first floor an area for the resident parents to wait if needed. There is a lift to gain access to the first floor if families have mobility difficulties. The centre has two entrances – one for the resident parent/children and one for the visiting parent (if required, although staggered arrivals/departures are put in place). Families enter the building via automatic doors that are controlled from the reception area. All families partaking in contact are signed in by a volunteer immediately on entering the building. There is a reception room where families will be buzzed in using the intercom. The centre has spacious rooms that can be used for supported contact sessions. Most sessions will be held in the main contact room on the ground floor which has access to a small, enclosed garden area. This at the present time is split into two mini rooms. Adjacent to the contact room there is a small kitchen that families will be able to use under the supervision of a volunteer once restrictions have lifted. Drinks will be provided by the centre free of charge, again depending on covid restrictions. The centre has a small, enclosed garden area with AstroTurf for a safe outdoor play area

The centre manager/coordinator has worked extremely hard to ensure procedures and the correct paperwork are of a high standard, ensuring the safety for all who attend the centre.

Photos from this centre

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