Venue details
Opening hours
Days & Times: Alternate Saturdays 2pm to 4pm
Centre charges
No charge for service
Services available here
Supported family time
Handover
Accepts self referrals
Accredited
Not For Profit
To make a referral,
contact:
Address: Cumbria Family Support The Office Mardale Road, Penrith, Cumbria, CA11 9EH
Telephone: 01768 593102
Alternative: 07872 165047
Contact
Website: www.cumbriafamilysupport.org.uk/help-for-families/contact-centres/
Telephone: 01768 593102
Alternative: 07872 165047
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 03/11/2023
Summary:
Kendal Child Contact Centre is a supported centre and has been run by Cumbria Family Support since 2019. The centre is a short walk from the town centre, in the church hall of the Stricklandgate Methodist Church (the hall is accessed via a side street). It is approximately 8-minutes’ walk from the nearest bus stop and 10-minutes from the railway station. Kendal is a market town, with cafes, shops, and historic sites including Kendal castle.
The building is typical of a church hall: there is a large waiting area; a very large hall with activities, toys and equipment; a large well-equipped kitchen, which families can use to bake and cook; and toilets, including disabled and baby changing facilities. The rooms are light and bright and are adequate for contact purposes.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The co-ordinator and volunteers were helpful, friendly and were well supported by Cumbria Family Support. Any recommended actions following the visit are now complete meaning the service meets the standards for supported contact accreditation.
Photos from this centre
