Loughborough Child Contact Centre has been running for over 31 years and is located in a residential area of the town, close to train and bus links. The centre is run from Emmanuel Old Church Hall and Garden run by two co-ordinators (husband and wife team) and a team of volunteers.
The large hall has tables and chairs set out for families to use and a purpose-built garden area is also available. Toilet facilities are available which are clean and well maintained. Refreshments are served from a hatch linking the kitchen with the main hall.
The centre has its own website with information for parents, and a range of displays and notice boards around the building. Parents mainly self-refer to the centre, using NACCC’s Safe Referral System. The centre gets very few referrals from other sources.
The co-ordinator works with new families through a pre-visit process. This allows them the opportunity to ask any questions and for the coordinator to confirm any information from the referral process. Furthermore, the pre-visit process provides an opportunity for the families to understand the rules and sign up to the relevant agreements. It is encouraged that the children will be a part of the pre-visit. This gives them a chance to see the centre. They get to see the room and play with the toys. The children cope well with this.
All families using the service engage in a staggered arrival and departures system. This assists the centre to reduce the likelihood of conflict taking place within the centre.
This is a great centre, spacious and well resourced, run by people committed to the running of the centre which reflects in all they do, and in the commitment of the volunteers working at the centre. They take a measured and thought-out approach to supporting families, keeping children at the centre of all they do. The centre meets the standards for supported accreditation.