Venue details

Address (not for correspondence):
Emmanuel Old Church Hall & Garden, Forest Road, Loughborough, Leicestershire, LE11 3NW

Opening hours

Days & Times: Saturdays weekly 1.45pm to 4pm

Centre charges

No charge for service

Services available here

Supported contact


Accepts self referrals


Not For Profit

To make a referral,

Telephone: 07932 195229


This centre is accredited to provide supported contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 26/11/2021


Loughborough Child Contact Centre has been running for over 31 years and is located in a residential area of the town, close to train and bus links. The centre is run from Emmanuel Old Church Hall and Garden run by two co-ordinators (husband and wife team) and a team of volunteers.

The large hall has tables and chairs set out for families to use and a purpose-built garden area is also available. Toilet facilities are available which are clean and well maintained. Refreshments are served from a hatch linking the kitchen with the main hall.

The centre has its own website with information for parents, and a range of displays and notice boards around the building. Parents mainly self-refer to the centre, using NACCC’s Safe Referral System. The centre gets very few referrals from other sources.

The co-ordinator works with new families through a pre-visit process. This allows them the opportunity to ask any questions and for the coordinator to confirm any information from the referral process. Furthermore, the pre-visit process provides an opportunity for the families to understand the rules and sign up to the relevant agreements. It is encouraged that the children will be a part of the pre-visit. This gives them a chance to see the centre. They get to see the room and play with the toys. The children cope well with this.

All families using the service engage in a staggered arrival and departures system. This assists the centre to reduce the likelihood of conflict taking place within the centre.

This is a great centre, spacious and well resourced, run by people committed to the running of the centre which reflects in all they do, and in the commitment of the volunteers working at the centre. They take a measured and thought-out approach to supporting families, keeping children at the centre of all they do. The centre meets the standards for supported accreditation. 

Photos from this centre

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