Venue details
Address (not for correspondence):
Lower Highham Road,
Gravesend , Kent, DA12 2LY
Opening hours
Days & Times: 1 Saturday per month, 10am - 12noon
Centre charges
No charge for service
Services available here
Supported family time
Accepts self referrals
Accredited
Not For Profit
To make a referral,
contact:
Address: The Coordinator The Maltings Contact Centre Lower Higham Rd, Chalk, Gravesend, DA12 2LY
Telephone: 07851 999492
Description
The Maltings Contact Centre is an easily accessible space for FREE, Supported family time. We provide a safe, welcoming, and neutral environment. We work closely with families, local authorities, CAFCASS, solicitors, the courts, and community organisations to help children maintain healthy family relationships where it is safe and appropriate to do so. Our mission is: Drawing the hearts of parents to their children, and the hearts of children to their parents. Connecting Families. Building Futures. Changing Lives. We look forward to continuing to serve our local community with professionalism, compassion, and a commitment to putting children at the heart of everything we do.
Notes from this centre
Supported contact only
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 25/02/2026
Summary:
The Maltings Contact Centre is a new project operated under City Praise Centre CIO, an established registered charity based in Gravesend. The centre operates from The Maltings, the site is split into three buildings, the main building (where family time will take place) the church and a sports hall. The centre is served well by public transport links including a train station and close by bus routes. Additionally, the centre has its own parking.
The centre is bright, with lots of natural light. The rooms are spacious and inviting and there is access to outside play areas.
The centre has leaflets available with a range of information included on this for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Volunteers were welcoming, supportive and friendly. The coordinator worked well with the assessor during the assessment process to provide a good quality portfolio. It is evident that the entire team are committed to providing a safe and inviting environment for children to spend time with their parents and other family members.
Photos from this centre
