Venue details
Address (not for correspondence):
North Bank House, Muswell Hill Methodist Church, 28 Pages Lane,
Muswell Hill, Greater London, N10 1PP
Opening hours
Days & Times: Saturdays fortnightly 10am to 1pm
Centre charges
There is a £20 referral fee. Once contact begins, we hope for voluntary donations to help with the running costs of our venue. All of our team are volunteers who give their time freely and are unpaid.
Services available here
Supported family time
Handover
Accepts self referrals
Accredited
Not For Profit
Contact
Website: www.mhmc-contactcentre.org.uk
Telephone: 020 8444 2544
Email: contact.centre@mhmc.org.uk
Description
Muswell Hill Child Contact Centre serves the North London boroughs but several parents come from a wider area. We are fortunate in having a very experienced and well qualified team of volunteers and large gardens which enhance the contact experience, and provide extra space to play.
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 25/07/2025
Summary:
Muswell Hill Child Contact Centre is a well-established centre which has been running for nearly 30 years. It is situated on Pages Lane, Muswell Hill, slightly set back from the main road with a car park and some residential and pay-and-display options nearby. The centre has excellent public transport links, with several major bus routes serving the area and is close to several key underground and overground stations.
The physical environment of the centre is particularly impressive. It offers a warm, welcoming, and well-resourced setting where children can spend meaningful time with parents they no longer live with. The indoor space is thoughtfully equipped with a wide variety of toys, books, and games suitable for children of all ages, helping to create a relaxed and engaging atmosphere that supports positive interactions. What sets this centre apart is its exceptional outdoor provision – something rarely found in contact services, especially in urban areas like London. Families have access to a beautifully maintained outdoor space that includes a patio, expansive lawns, woodland areas, and even tennis courts. This not only enhances the quality of the contact experience but also provides children with opportunities for active play and exploration in a natural setting.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on this for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The vast majority of families who use this centre benefit from a positive, respectful, and child-focused experience. The service is structured to support families in progressing toward independent family time arrangements, and transitions are managed thoughtfully and within appropriate timescales. The centre meets the standards for supported family time accreditation.
Photos from this centre
