Venue details
Address (not for correspondence):
Delta House Business Centre, 175-177 Borough High Street,
London, London, SE1 1HR
Opening hours
Days & Times: Monday to Sunday 9am to 7pm
Centre charges
Details available on request
Services available here
Supported contact
Supervised contact
Handover
Supervised contact assessment
Indirect
Escorted contact
Life story identity contact
Accepts self referrals
Enhanced Accredited
Virtual Contact (Supported)
Virtual Contact (Supervised)
Description
Our contact centre is situated in a child friendly accessible building in Central London. It is a warm and safe environment where separated children, young people and adults can safely explore, understand, and develop their identities and relationships. Where appropriate contact services can also take place in the community, agreed venue or virtually. We offer unique, professional social work support and contact intervention to support children, young people, and their families through processes of change, separation, loss during and following public and private family law court proceedings. Our mission is to support the emotional and social development of children and young people by providing them with safe and beneficial contact with parents, siblings, and other family members from whom they are separated (temporarily or permanently) due to care or contested contact (family law) proceedings. We also offer tailored Early Intervention/Family Support services. We provide high quality, comprehensive written reports that can be used to inform the courts, social care, and expert assessments in achieving the best outcome possible for children, young people, and their families. The centre is managed by experienced social workers. All members of staff are highly trained professionals. We are completely independent and impartial.
Notes from this centre
Referrals by email only
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 28/09/2021
Summary:
Nest Child Contact & Family Support Services is situated in a child friendly accessible building in Central London. They have developed an innovative community contact services which involves facilitating contact in outdoor spaces and remotely to ensure that they are able to support the needs of the local community. The service is run by two qualified social workers with extensive experience working within statutory front line children services. Initially, they will be supported by two support workers (volunteers) with experience in social care and depending on demands will employ additional members of staff when the demand increases. The premise, Delta House is a warm, safe and child friendly environment where children and family members can enjoy private quality time together. Each room at Delta House is fully furnished with age-appropriate toys, games and crafts to be used during contact. The service is based on the 3rd and 4th floor of the building but there is a lift that can be used along with stairs. There are toilets on each floor and on the 1st floor a small kitchen area if needed. The area has three main tube stations: Borough, Southwark nearby and one close to the river, which is combined with a major railway station above London Bridge. Numerous buses serve the area and several stop outside the building.
Although the company of Nest Child Contact & Family Support Services has been established for a couple of years this is their first venture as a supervised contact service and the joint directors have worked hard to prepare the necessary paperwork to ensure they meet the required NACCC standards.
The centre’s website has information about the services offered and there is also a leaflet available describing the centre and its facilities. Families and referrers will need to contact the centre directly to obtain charges for the services. During the initial contact with clients, information will be given about charges, opening contact numbers, email address, location of premises and directions to the centre. The centre will provide, if required an interpreter for families but the charge will be met either by the client or referrer.
There is a good variety of equipment available for all ages of children to use during their contact sessions. At the time of the visit as the centre was still abiding with government restrictions, and families were being asked where possible to bring their own toys to play with to minimise Covid 19 infections. The area that will be used for contact sessions is child friendly and kept in an excellent good condition. The centre has in place a good cleaning process for equipment and the premises have cleaning contract company. When community sessions take place an updated risk assessment will be completed, and careful and discreet supervision will be maintained by the contact supervisors.
The service will not be offering a transporting service for children as it is based in central London, and it will be difficult due to the amount of traffic. Children will either brought to the centre by the resident parent or if the centre is facilitating a contact session for the local borough, children will be brought to the centre by their foster carer or use the allocated taxi firm registered with the local social services borough. Following supervised contact sessions families will be given feedback as to how the session went and if the child/ren’s needs and wishes are addressed.
The Directors at Nest Child Contact & Family Support Services have worked hard to complete the requirements needed for enhance accreditation. They and the volunteers have many years of experience in childcare and social care to ensure families and children feel safe and secure in their environment.
Photos from this centre
