Nest Child Contact & Family Support Services is situated in a child friendly accessible building in Central London. They have developed an innovative community contact services which involves facilitating contact in outdoor spaces and remotely to ensure that they are able to support the needs of the local community. The service is run by two qualified social workers with extensive experience working within statutory front line children services. Initially, they will be supported by two support workers (volunteers) with experience in social care and depending on demands will employ additional members of staff when the demand increases. The premise, Delta House is a warm, safe and child friendly environment where children and family members can enjoy private quality time together. Each room at Delta House is fully furnished with age-appropriate toys, games and crafts to be used during contact. The service is based on the 3rd and 4th floor of the building but there is a lift that can be used along with stairs. There are toilets on each floor and on the 1st floor a small kitchen area if needed. The area has three main tube stations: Borough, Southwark nearby and one close to the river, which is combined with a major railway station above London Bridge. Numerous buses serve the area and several stop outside the building.
Although the company of Nest Child Contact & Family Support Services has been established for a couple of years this is their first venture as a supervised contact service and the joint directors have worked hard to prepare the necessary paperwork to ensure they meet the required NACCC standards.
The centre’s website has information about the services offered and there is also a leaflet available describing the centre and its facilities. Families and referrers will need to contact the centre directly to obtain charges for the services. During the initial contact with clients, information will be given about charges, opening contact numbers, email address, location of premises and directions to the centre. The centre will provide, if required an interpreter for families but the charge will be met either by the client or referrer.
There is a good variety of equipment available for all ages of children to use during their contact sessions. At the time of the visit as the centre was still abiding with government restrictions, and families were being asked where possible to bring their own toys to play with to minimise Covid 19 infections. The area that will be used for contact sessions is child friendly and kept in an excellent good condition. The centre has in place a good cleaning process for equipment and the premises have cleaning contract company. When community sessions take place an updated risk assessment will be completed, and careful and discreet supervision will be maintained by the contact supervisors.
The service will not be offering a transporting service for children as it is based in central London, and it will be difficult due to the amount of traffic. Children will either brought to the centre by the resident parent or if the centre is facilitating a contact session for the local borough, children will be brought to the centre by their foster carer or use the allocated taxi firm registered with the local social services borough. Following supervised contact sessions families will be given feedback as to how the session went and if the child/ren’s needs and wishes are addressed.
The Directors at Nest Child Contact & Family Support Services have worked hard to complete the requirements needed for enhance accreditation. They and the volunteers have many years of experience in childcare and social care to ensure families and children feel safe and secure in their environment.