Venue details
Address (not for correspondence):
The Old Fire Station, 340 Lewisham High Street,
Lewisham, London, SE13 6LE
Opening hours
Days & Times: Monday-Thursday 9am to 6pm, Friday 9am to 4pm, Saturday - 10am to 5pm. Closed Sundays and Bank Holidays. Opening times are subject to change at short notice.
Centre charges
Public law referrals only – details available on request.
Services available here
Supported family time
Supervised family time
Handover
Escorted family time
Life story identity family time
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Contact
Website: www.nrschildcontactcentre.co.uk
Telephone: 0208 6909010
Email: info@nrscontactcentres.co.uk
Notes from this centre
Does not accept referrals for private law cases.
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 12/06/2024
Summary:
NRS Contact Centre was established in 2006 and is located just off at the end of the High Street in Lewisham, south-east London with local rail and bus links. There is metered car parking outside the centre and a small carpark used mainly for staff use but if a space is required for a client with a physical disability, one will be made available. A large shopping complex (along with market stalls) is nearby and local parks which are approximately a 10-15 minute walk.
The centre’s rooms have a high standard of decoration and cleanliness along with plenty of natural light. The centre is very child friendly with a great selection of equipment available. Some families will bring in their own toys to use during the contact sessions and take them home after the session has finished. A small kitchen area is also available that can be used by clients.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The staff team have a wealth of experience and provide a good quality contact service. The assessor has stated that it was a pleasure to visit the centre and has confirmed that NRS Contact Centre meets the standards for enhanced (supervised contact) accreditation.
Photos from this centre
