Venue details

Address (not for correspondence):
5 Hatch Lane, Chingford, London, E4 6LP

Opening hours

Days & Times: Monday to Friday 9am to 7pm and Saturdays & Sundays 9am to 4pm

Centre charges

Details available on request. Non-refundable registration fee payable

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Address: 5 Hatch Lane, Chingford, London, E4 6LP

Telephone: 0208 793 4798

Alternative: 07801 566459




Telephone: 0208 793 4798

Alternative: 07801 566459


Notes from this centre

COVID-19 UPDATE: Precious Child Contact Services are open for all contact services. Pre meetings conducted via zoom.

Accreditation Summary

Date: 05/11/2021


Precious Child Care Services Ltd was set up in April 2015 and is run by the Director from a venue based in Chingford, part of the London Borough of Waltham Forest taking both private and local authority referrals. Until September 2021 an additional venue operated out of Wood Green Community Centre, Wood Green, in the London Borough of Haringey but since Covid, (due to the restrictions and expense of renting the building) the service no longer uses this venue for contact services and is using a nearby venue in Hornsey (see separate entry).

Chingford is served by Chingford railway station – in zone 5 – which is the terminus of the London Overground Lea Valley lines from Liverpool Street station in the City of London. Chingford is the only station in Waltham Forest to be within zone 5. There is also a station at Highams Park, in one 4. Highams train station is a 20-minute walk away and there are local shops within a 5-minute walk along with an affordable café. London buses provide routes linking Chingford to Walthamstow, Loughton, Leytonstone, Stratford, Ilford, Potters Bar and Turnpike Lane.

All the contact rooms are on the ground floor and are accessible for families who are wheelchair users. The rooms are in a good decorative order, maintained to a high standard and a small waiting area is available if required. The centre has use of an enclosed and safe small outside area for families to use, which has been beneficial during the pandemic. The rules and regulations are stated clearly upon entry to the building and at the time of the report face coverings were mandatory if walking around the centre but clients did not have to wear them in the contact session. Supervisors were continuing to wear face coverings and hand sanitisers were available in all rooms. The centre is child friendly with a good selection of equipment available for families to use but due to the pandemic families will often bring in their own toys to use during the contact sessions and take them home after the session has finished. Toys are available for use and are cleaned after the clients have let their contact session. The centre has adult toilets that meet the requirements for NACCC, including disabled toilet accessibility for disabled persons. At the time of the report social distancing was being adhered to along with good ventilation in the contact rooms/area.

All the information for referrers/clients is on the centre’s website, which is very easy to follow and has plenty of information for all which includes location of centres, answers to questions clients may ask, job and volunteer opportunities and pictures of the centres. Information is given to all families about the procedures that needs to be followed by all clients to ensure the safety of all at the centre, prior to using the services. The website has clear information on the centre’s charges, opening hours, contact numbers, email address and the location of the premises where contact sessions are held. The website also has a clear map showing public transport options and parking areas if families travel by car.

The manager has overall responsibility for recruitment and organisation of all contact matters and manages a team of sessional staff alongside an administrator working between both the Chingford and Hornsey centres. The needs and wishes of the children are identified in the initial referral form and are shown/followed up in the reports that have been completed by contact workers at the centre. The centre has in place the procedure that all contact recordings are completed as soon after the contact session. Contact supervisors will take an iPad or laptop into the contact session to record the contact and will complete and check the report once the session has been completed. Families are also given brief feedback as to how the session went. The centre manager would on rare occasions use her car for transporting children but since Covid19 no longer offers this service.  The staff do not use their own vehicles for transporting children. Children are either brought to the centre by the foster carer or the parent.

The centre at Chingford provides a valuable service and all are dedicated to their individual roles. The premises were clean, well decorated to meet the requirements for NACCC supervised standards, well-resourced and family friendly. The centre meets NACCC national standards required for supervised centres.

Photos from this centre

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