Venue details
Address (not for correspondence):
24 Tylney Road,
Bromley, London, BR1 1LX
Opening hours
Days & Times: Monday to Friday 9am to 6pm Saturday 10am to 4pm - Sunday closed
Centre charges
Services available here
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supervised)
To make a referral,
contact:
Telephone: 0203 605 9477
Alternative: 07399 259667
Email: info@realityfss.co.uk
Contact
Website: www.realityfss.co.uk
Telephone: 0203 605 9477
Alternative: 07399 259667
Email: info@realityfss.co.uk
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 05/09/2024
Summary:
Reality Family Support Services is in Bromley and has been accredited for family time since 2021. Their building has a vast car park and is on local bus routes enabling clients to access either in cars or public transport with several train stations in close proximity.
The building appears small from the outside and upon accessing it is clear that it is a secret haven with ample toys, resources and space when inside. The walls are bright and child friendly with each room having an alternative theme with a choice of toys for different age groups.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Reality Family Support Services has very experienced friendly staff that support all the children and families. The team worked collaboratively with the assessor to complete the accreditation process ensuring that all documentation is prepared and submitted on time. The centre meets the standards for enhanced (supervised) contact accreditation.
Photos from this centre
