Venue details
Address (not for correspondence):
The Manor Family Hub, Hanover Way,
Windsor, Berkshire, SL4 5NW
Opening hours
Days & Times: Saturdays 9.30am - 6pm Sundays 2pm - 6pm
Centre charges
Details available on request
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Telephone: 07949 770059
Alternative: 07940 094538
Description
Reconnect Family Centre is a Community Interest Company (CIC) dedicated to supporting children and families through supervised contact, parenting assessments, and therapeutic family support. We are a multi-disciplinary team committed to safeguarding, inclusion, and trauma-informed practice. Our aim is to create safe, child-centred spaces where relationships can be rebuilt and children’s voices are truly heard.
Local services
Reconnect Family Centre offers a range of specialist local services to support children, young people, and families. Our services are tailored to meet the diverse needs of the community and are delivered by a skilled, multi-disciplinary team. Our local services include: Supervised and Supported Contact: Safe, structured sessions for children to maintain or rebuild relationships with family members. Parenting Assessments: Comprehensive assessments (including Parent Assess and viability assessments) to inform care planning and court proceedings. Life Story and Identity Work: Creative tools and 1:1 support to help children understand their experiences and emotional journeys. Therapeutic Family Support: Emotional regulation work, therapeutic parenting support, and early intervention. Indirect Contact Support: Letterbox coordination and digital contact guidance where face-to-face meetings are not possible. Multi-agency Collaboration: Working alongside social care, education, CAMHS, and legal professionals to ensure wraparound support.
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 16/05/2026
Summary:
Reconnect Family Centre CIC is a new service in Windsor. The centre is located within a building owned and managed by the local authority. Windsor is well-connected by public transport and road links.
The building, furniture and resources are well maintained with an appropriate range of furniture, and toys and games, particularly when these are complemented by the toys and games that parents will bring with them to family time sessions. There are several outside play areas that are shared with the public.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The service has a range of professionals that are highly qualified and experienced. The service has put a lot of work into preparing the portfolio which has enabled the review of the processes they plan to implement. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
